B580 blue screen

[Xiang12138]

计算机已经从检测错误后重新启动。检测错误: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff802b53c43c8, 0x0000000000000000)。已将转储的数据保存在: C:\WINDOWS\MEMORY.DMP。报告 ID: bcb624c4-8c5e-4f94-8ba8-95f768fbcd46。

LKD_0x1B8_AMD_Blackscreen_Blackbox_dxgkrnl!DxgCreateLiveDumpWithDriverBlob
DPC_WATCHDOG_VIOLATION
LKD_0x144_ENDPOINT_ERROR_AFTER_STOP_USBXHCI!TelemetryData_CreateReport_VEN_1022_DEV_43fc_REV_0001

MEMORY.DMP 4.86 GB

是否和B580驱动有关？

[Nikhil_Intel]

Hello Xiang12138,

Thank you for posting your question on the Intel Community and for sharing the error details.

Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.

I apologize for the inconvenience and understand how frustrating it can be to encounter system errors like this.

To help us pinpoint the exact cause of this conflict, please download and run the utility below to generate a log file for us:

• Intel® System Support Utility (SSU) for Windows*

Note: Before you start the scan, please ensure that the "Network" tab is unchecked.

Once the scan is complete, please save the file and share it here. In the meantime, I have two quick questions regarding your current setup:

1. BIOS: Have you already updated to the latest official BIOS version for your motherboard?
2. Drivers: Have you ensured that the latest manufacturer-specific driver packages are installed?

Please let us know if you have any additional questions or if there’s anything else we can assist you with. 

Thankyou for your understanding.

Best regards,

Nikhil

Intel Customer Support Technician

[Nikhil_Intel]

Hello Xiang12138,

I hope you are doing well.

I’m following up to check whether you had a chance to run the Intel® System Support Utility (SSU) and share the generated log file with us.

This information will help us better understand your system configuration and identify the root cause of the issue.

As a quick reminder, please ensure that the “Network” option is unchecked before starting the scan.

Additionally, could you please confirm:

• Whether your motherboard is running the latest official BIOS version
• Whether all latest manufacturer‑specific drivers are installed

Once we receive the SSU report and your confirmation, we’ll be happy to continue assisting you further.

Thank you for your cooperation and understanding.

Best regards,

Nikhil

Intel Customer Support Technician

[Nikhil_Intel]

Dear Xiang12138,

I hope you are doing well.

As we have not received a response from you regarding our previous request, we will proceed with closing this inquiry for now.

However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you. Kindly note that this thread will no longer be monitored.

Thank you for your understanding.

Best regards,

Nikhil

Intel Customer Support Technician