BSoD by igdkmdnd64.sys when running AI model

[Redroadsl]

BSoD when running AI project IndexTTS which is modified to compatible with intel graphic.

Frequency: sometimes.

Platform: Asus tuf b650

CPU: AMD 7800X3D,

GPU: Gunnir Arc B580 12G, Driver 8629.

RAM: 48GB DDR5 6000mtps,

PSU: 850W ATX3.1,

System: Windows Server 24H2.

[Roy_Intel]

Hello Redroadsl,

Greetings from Intel Customer Support.

Thank you for posting on the Intel Community Forum.

Thank you for reaching out and for providing detailed information about the issue. I understand how concerning it must be to experience a Blue Screen of Death (BSOD), especially while working on your AI project. Please be assured that I will assist you in resolving this issue.

To help us investigate further, I kindly request you to provide the following details:

• When the issue occurs (e.g., during load, startup, or specific actions in IndexTTS)
• Whether the issue is consistently reproducible
• Any recent updates or changes made to the system
• Confirmation if the issue occurs with other GPU-intensive applications

Additionally, please share a system report using the Intel® System Support Utility (SSU) report by following the instructions in the link below, ensuring that the Network tab is unchecked:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

In the meantime, I recommend performing the following troubleshooting steps:

1. Please perform a clean installation of the graphics driver using DDU. You may refer to the link below for detailed instructions: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html
2. Ensure your operating system and BIOS are updated to the latest versions.
3. Try running other GPU-intensive applications to check if the issue is specific to IndexTTS.
4. Verify that all power connections are secure and monitor system temperatures during usage.

Once we receive the requested information, we will review the details and guide you with the next steps.

Thank you for your cooperation and patience.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello Redroadsl,

Greetings from Intel Customer Support.

I hope you are doing well.

This is a gentle follow-up regarding your reported BSOD issue. We wanted to check if you had the opportunity to review our previous message and provide the requested details.

To proceed further with the investigation, we kindly request you to share the information and the Intel® System Support Utility (SSU) report (with the Network tab unchecked).

Once we receive the details, we will review them and assist you with the next steps.

If you need any assistance or have any questions, please feel free to let us know—we are here to help.

Thank you for your time and cooperation.

Best regards,

Roy

Intel Customer Support Technician

[Roy_Intel]

Hello Redroadsl,

Greetings from Intel Customer Support. I hope you are doing well.

As we have not received a response from you, we will proceed with closing this inquiry for now. However, if you still require assistance or have any additional questions, please feel free to submit a new request, and we will be happy to assist you, as this thread will no longer be monitored.

Thank you for your understanding and cooperation.

Best regards,

Roy

Intel Customer Support Technician