Battlefield 3 crashing on ProBook 4540s

[ASmir8]

Hello friends! Faced with such a problem. When you start the game Battleашудв 3 get a critical error and the game crashes.

My notebook HP ProBook 4540s i5, 6Gb RAM, Videocard: Intel HD4000 and Radeon 7500/7600 series. Installed latest drivers on it. EA support try to help me, but in the end they told me go to the Intel support. I add DxDiag text file.

[IUman]

Hello HeavyDuty,

Thank you for joining the Intel communities.

I would suggest trying to uninstall both drivers, restart your system and then reinstall them.

Please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio...

Install the Intel driver first and then the Radeon driver, restart every time you install a driver.

Also, I recommend updating all your drivers from you system manufacturer website and to run Windows updates, you can access the HP website at:

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5229456 Drivers & Software for HP ProBook 4540s Notebook PC - HP Support Center.

Please see how some customers resolved this issue at the following links:

http://answers.ea.com/t5/Dragon-Age-Inquisition/DirectX-function-GetDeviceRemovedReason-failed-with-dxgi-error/td-p/4008007 Solved: DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung - Answer HQ

http://www.tomshardware.com/answers/id-1861097/directx-function-getdeviceremovedreason-failed-dxgi-error-device-hung-battlefield.html DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG Battlefield 4 - Devices - Graphics Cards

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

If you still have this problem with the generic Intel driver I suggest reinstalling your system manufacturer graphics driver as it is the one recommended for your system.

Best wishes,

Ivan