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Black screen after installing latest Intel Integrated graphics 620

TChan888
Beginner
264 Views

After trying to install the latest Intel Graphics 620 drivers the screen goes black and I can’t do anything. Once I shut the laptop down (Lenovo Ideapad 330) everything is back to normal but the drivers are not installed.

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4 Replies
AlHill
Super User
169 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

TChan888
Beginner
169 Views

Here are the results from the SSU.

AndrewG_Intel
Moderator
169 Views

Hello TChan888

Thank you for posting on the Intel® communities.

 

We are checking this thread and we would like to know if you need further assistance. If yes, could you please provide the following information?

 

1- Is the black screen happening of the built-in display, external display, or both?

 

2- If using external displays, how are you connecting it to the laptop? Are you using adapters, dongles, or docking? Please provide cable details.

 

3- Did this configuration work fine before? Is there any recent hardware, software, Windows®, or driver update that may relate to where the issue started?

 

4- When you mentioned "the driver is not installed" do you mean Windows® is going back to a previous version of the driver? Are you receiving any error message? Please provide more details.

 

5- Please provide a Report for Intel® Graphics Drivers following the steps on the below link:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

AndrewG_Intel
Moderator
169 Views

Hello TChan888

 

We have not heard back from you so we will proceed to close this inquiry. If you need further assistance please post a new question.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

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