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Blue screen and screen flickering after updating graphics driver

jpyo
Beginner
2,089 Views

im using dell xps 15 9550 with NVIDIA GeForce GTX 960M

after updating the graphics driver (GeForce graphics)recently, i have been having (video tdr failure) blue screen. also. screen keeps flickering when starting up the device from sleep mode.

Black screen shows up when starting game in full screen mode. my computer was fine with current game setting before the driver update. ive tried driver rollback (GeForce graphics driver) but same blue screen keeps showing up.

Even though the issue happened after update on GeForce graphics driver, the bluescreen indicates that there are errors with the intel integrated graphics which is Intel HD Graphics 530. I have updated every (graphics)drivers provided by Dell, Intel, and NIVIDIA.

Screen Flickering issue continues for about 1 min after start up.

Should i wait for another driver update or is there any way to fix?

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6 Replies
idata
Community Manager
392 Views

Hello justinpyo1205,

Based on your description, the blue screen seems to be related to the Nvidia driver. What are the errors you see related to the Intel® HD Graphics 530? Any specific error message?

Regards,

Amy.

jpyo
Beginner
392 Views

thank you for the reply

blue screen reads

what failed: igdkmd64.sys

stop code: Video_TDR_FAILURE

idata
Community Manager
392 Views

justinpyo1205, the issue seems to be pointing to the Nvidia you installed; however, you can try installing our latest Intel® HD Graphics version which you can find here; https://downloadcenter.intel.com/download/26669/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?v=... Download Intel® Graphics Driver for Windows* [15.45]. Use the methods below to uninstall and install this new version;

Uninstalling the current Intel® HD Graphics driver;

  1. Open the Device Manager.
  2. Expand the Display Adapters section.
  3. Find the Intel Graphics Driver.
  4. Right click Intel Graphics Driver and select Uninstall.
  5. Select the check box Delete the driver software for this device.
  6. Reboot the computer after uninstall process has finished.

Installing the new Intel® HD Graphics driver;

  1. Login with administrator privileges
  2. Open Control Panel.
  3. Open Device Manager.
  4. Click on "Display adapters".
  5. Double click "Intel HD Graphics".
  6. Click on the "Driver" tab.
  7. Click on "Update Driver" button.
  8. Click on "Browse my computer for driver software".
  9. Click on "Let me pick from a list of device drivers on my computer".
  10. Click on "Have Disk" button.
  11. Click "Browse".
  12. Navigate to the folder that you unzipped the Intel HD Graphics driver to.
  13. Navigate to the Graphics sub-folder.
  14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS.</li>
  15. Click "OK".
  16. Click "Next", Driver should now be installing.
  17. If successful, click "Close", Reboot.

Please let me know how it goes.

Regards,

Amy.

jpyo
Beginner
392 Views

thank you. problem solved after reinstalling Intel hd graphics driver.

idata
Community Manager
392 Views

justinpyo1205, I am really glad to hear that the driver fixed the blue screen.

If there is something else I can help you with, please let me know.

Regards,

Amy.

SJade
Beginner
392 Views

Earlier i faced something went wrong restart nividia Geforce experience issue then i have reboot my whole system and then issue fixed. Restart Nividia Geforce

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