Blurred icons on some apps

[Hassaan_Alpha]

I recently bought a Lenovo L14, gen5  Intel (R), Core Ultra 7 165U. 
I'm running windows 11 and is activated.
The issue is that some icons are blurred, on chrome, edge browser and in windows apps as well. I tried many steps, but it didn't get resolved. 
Kindle help me resolve it. 

[Mike_Intel]

Hello Hassaan_Alpha,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. You mentioned that you recently purchased this laptop, may I know the exact date of purchase?
2. Are you having this issue since day one?
3. Brand new system should work flawlessly, have you also tried to have this checked by your reseller to check if the issue is with the screen?
4. Have you tried to connect an external monitor and check if the display is the same?
5. Have you also tried to contact the manufacturer of the system to have this checked if this is a known issue from their side?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Hassaan_Alpha]

Hello Michale,

Here are the answers to the questions you asked.
1. You mentioned that you recently purchased this laptop, may I know the exact date of purchase?
26th September, 2025.
2. Are you having this issue since day one?
Yes, the icons and images seemed blurred,( I updated the drivers configured the settings as well through all possible troubleshoot methods available.
3. Brand new system should work flawlessly, have you also tried to have this checked by your reseller to check if the issue is with the screen?
No, the issue is not in the screen, as I purchased two units, and the other unit also has the same thing, Maybe it's related to windows 11 (I'm running ultimate)
4. Have you tried to connect an external monitor and check if the display is the same?
I don't have an external monitor.
5. Have you also tried to contact the manufacturer of the system to have this checked if this is a known issue from their side?
No, I checked on Lenovo site, and didn't find this issue there

[Mike_Intel]

Hello Hassaan_Alpha,

Thank you for the update.

Before we proceed, let me set the expectation that you are using an OEM system from a 3rd party manufacturer. Our support is limited since it is using 3rd party components. If our recommendations did not work, it is also best to contact the manufacturer of the system.

Here is the latest Intel generic driver, you may update the driver and check if there will be improvements:

Intel® Arc™ Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Hassaan_Alpha,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Hassaan_Alpha]

Hi , I updated the drivers, but I think it's generally an issue in windows 11 I guess, I asked other people as well, and when they looked closely, it was the issue there.
But thanks anyways helping out.

[Mike_Intel]

Hello Hassaan_Alpha,

Thank you for the update.

After looking into the issue, it appears to be related to the application rather than the driver. This is a known issue that has been reported before and addressed by Google support. You can find more details and possible solutions on this Google support thread.

Kindly contact Google support for further assistance.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Hassaan_Alpha,

I hope this message finds you well. 

I am just making a follow up to check if you are now coordinating with Google support regarding the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Hassaan_Alpha,

I hope you are having a good day.

I am sending another follow up and hoping that you are now talking to Google support for further assistance. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician