Brightness problem with ARC Control

[Lex25661]

I’m not quiet remember when, maybe around July or August this year, every time I updated to the latest driver using official intel driver support and opened ARC Control, my screen dims like something happens to the gamma setting or so, no change after restart unless uninstalling driver in safe mode and clean reinstall it.

This happens when I use a HDMI and pertains to DP cable, however no brightness problem entering safe mode. It’s really annoying since the card functions well when this happens, just the brightness drops significantly after opened the ARC Control panel, even when the screen brightness setting is totally the same. Two month later this still happens on 101.6078 driver.

[DeancR_Intel]

Hi, Lex25661

Thank you for posting in Intel Communities!

Apologies for the delay on my response

Please share more details about the issue so we can assist you effectively.

Can you describe the issue more to us?

What is your activity using Intel Arc Control?

What is your Intel Arc Control current version?

What is your Graphics card and graphics current version?

Are using a desktop or a laptop? do please provide specification.

What troubleshooting you've already done?

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Lex25661,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Lex25661,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician