Brightness problem

[OnlyAlex]

Hi everyone, I have an ASUS Rog Strix G16 which is just over a month old. I had an odd problem today with changing the brightness settings. I have two display adaptors which are up to date:

1. Intel UHD Graphics - 31.0.101.4255 (driver version)
2. NVIDIA GeForce 4070 GPU

When I pressed the brightness up and down buttons, the indicator pops up on screen on Windows 11, but the brightness didn't change. I think I have had this problem once before since purchasing, but a simple restart worked which after troubleshooting worked again today.

Does anyone have any advice? Is this is a major issue? Not really sure what to do. It seems to me maybe it's just a temporary glitch rather than hardware issue? The NVIDIA GPU was inactive at the time, so I presume it must be related to Intel or Windows 11?

Thanks.

[n_scott_pearson]

It may be that Asus has installed this button support via a customization of the Intel Graphics driver installer. Subsequently overinstalling with a generic Intel driver package could lose you these customizations. To check if this is the case, you can either contact Asus or reinstall the graphics driver package provided by Asus.
Hope this helps,
...S

[OnlyAlex]

Thank you, but that isn’t the case.

[SM2025]

Fix the Brightness Command on my HP Window 11 Laptop.

I tried EVERYTHING and finally fixed it (very simply) by accident!

Here is what I did:

• Laptop model: HP Pavilion x360 Laptop 
• Operating system: Windows 11
• Specific steps:
• 1. Device Manager / Display Adapters / Expand / Right Click highlighted adapter / uninstall / Search on My Laptop / Documents / Click on Adapter shown and install. My new installation was Intel(R) Iris(R) Xe Graphics
• 2. Device Manager / Monitors / Expand / Right Click highlighted adapter / uninstall / Search on My Laptop / Documents / Click on Adapter shown and install. My new installation was Integrated Monitor
• Suddenly my monitor brightened – when I clicked on the WiFi / Volume on bottom right of screen, the Brightness Slider had reappeared and functioned perfectly!
• The Key Commands for Dimmer and Brighter with or without the fn key however still does not function, but I don’t mind!

[Jean_Intel · Accepted solution]

Hello OnlyAlex,

Thank you for posting on the Intel️® communities. We are glad that fellow community members jumped in and helped you. We would be more than happy to help you.

For this problem, you can try the following:

• Disable auto brightness if you have that feature.

1. Go to Windows Settings by searching Settings
2. Go to System
3. Go to Display
4. Uncheck Change Brightness Automatically

• Repair System files

1. Open the Search menu, type Command Prompt, and select Run as administrator.
2. Type chkdsk then press Enter
3. Type prompt then press Enter
4. Now, paste the following two commands and then hit Enter after each to scan and fix issues with the ieframe.dll file:

• sfc /scanfile=c:\windows\system32\ieframe.dll
  • sfc /verifyfile=c:\windows\system32\ieframe.dll

1. Type assoc then press Enter
2. Type sfc /scannow then press Enter

• Note: The above scans will identify problems with the ieframe.dll file and the other corrupt system files and replace them with their cached copy. After running the scans, check if the brightness slider is now working.

• Also, as @n_scott_pearson mentioned, it would be helpful if you can reinstall the graphics driver package provided by Asus. Based on the Asus website, the latest Intel Graphic driver available is V31.0.101.4255. To install this driver, you should perform a manual clean driver installation. Corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected.

• In case the issue persists, the best course of action is to contact Asus support for further recommendations. Please, note that your system contains hybrid graphics (Intel UHD Graphics, NVIDIA GeForce 4070 GPU), Asus will have a much better comprehension of the system configuration and will more efficiently advise you regarding this problem.

Best regards,

Jean O.

Intel Customer Support Technician

[OnlyAlex]

Thank you very much for the detailed instructions to follow.

[IsaacQ_Intel]

Hello @OnlyAlex

You are very welcome and thank you for your response. We are glad to know that the information provided was useful.

Since the thread has been marked as solved, we will close it now.  

 If you need any additional information, please submit a new question as this thread will no longer be monitored.    

Best regards,

Isaac Q.

Intel Customer Support Technician

[SM2025]

Fix the Brightness Command on my HP Window 11 Laptop.

I tried EVERYTHING and finally fixed it (very simply) by accident!

Here is what I did:

• Laptop model: HP Pavilion x360 Laptop 
• Operating system: Windows 11
• Specific steps:
• 1. Device Manager / Display Adapters / Expand / Right Click highlighted adapter / uninstall / Search on My Laptop / Documents / Click on Adapter shown and install. My new installation was Intel(R) Iris(R) Xe Graphics
• 2. Device Manager / Monitors / Expand / Right Click highlighted adapter / uninstall / Search on My Laptop / Documents / Click on Adapter shown and install. My new installation was Integrated Monitor
• Suddenly my monitor brightened – when I clicked on the WiFi / Volume on bottom right of screen, the Brightness Slider had reappeared and functioned perfectly!
• The Key Commands for Dimmer and Brighter with or without the fn key however still does not function, but I don’t mind!