Bug: Intel Graphics Installer disables Digigram VX Audio card

[Selwyn]

Body: Hello, I am experiencing a critical conflict. Every time I install the Intel Graphics Software (v32.x), my professional audio card (Digigram VX882e) stops being recognized by its control panel.

This does NOT happen with NVIDIA or AMD drivers. Even disabling Intel Display Audio does not fix it. It seems the Intel installer is overwriting system audio registry keys.

I have screenshots and logs ready. Please let me know if an engineer can look into this installer conflict.

[CM_Intel]

Hello Selwyn,

Thank you for posting your query on the Intel Community Forum!

I understand how important your professional audio setup is, and I’m sorry to hear that the Digigram VX882e stops being recognized after installing the Intel Graphics Software (v32.x). Thank you for bringing this installer conflict to our attention.

To assist you further and investigate the issue more effectively, kindly provide the following details:

1. SSU (System Support Utility) Report

You can download the Intel SSU tool using the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Note: While generating the SSU report, please uncheck the “Networking” option.

2. Screenshots and Logs

Please share the screenshots and logs showing the errors you are encountering.

Thank you for your cooperation. We look forward to your response.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello Selwyn,

I hope you’re doing well. I just wanted to follow up regarding the information we requested earlier for the Digigram VX882e issue.

At your convenience, could you please let us know if you were able to collect and share the SSU report (with Networking unchecked) along with any relevant screenshots or logs? This information is required for us to continue analyzing the installer conflict you reported.

If you’re facing any difficulty generating the report or have questions about the request, please let us know and we’ll assist.

Thank you for your time and cooperation. We look forward to your update.

Best regards,

CM

Intel Customer Support Technician

[CM_Intel]

Hello Selwyn, 

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards, 

CM

Intel Customer Support Technician