Can someone help me fix the error

[Samchill]

Hi! i have been trying to update my driver but there are some problem i have no idea how to fix it:

_There was no internet available during program startup on March 18, 2024 at 20:08. The program used cached data last retrieved on March 16, 2024 at 10:55 to determine updates. Please click "Refresh Results" to try again.

i think this lead to driver software Download Failed Unexpectedly.I am using Xe graphics,window 11,HP Pavilion Laptop 14-dv0xxx. my laptop still in driver version 31.0.101.5186 and can't update.
if you know how to fix please tell me

[Mike_Intel]

Hello Samchill,

Thank you for posting in Intel community Forum.

Are you updating the driver using Intel® Driver & Support Assistant?

If yes, kindly check and follow the steps in the link below:

https://www.intel.com/content/www/us/en/support/articles/000095991/software/software-applications.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Samchill,

I hope this message finds you well.

Were you able to check the previous post?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Samchill,

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Best regards,

Michael L.

Intel Customer Support Technician

[Samchill]

thank for support! i can download it now.