Can't Install Intel Graphics Driver - .NET Runtime Error Appears (i9-13900H / Iris Xe)

[Keys_1]

Hello,
I am Kenji Kuwahara, Japanese.

I cannot install the Intel Graphics Driver on my GEEKOM PC equipped with Intel Core i9-13900H and Intel Iris Xe Graphics.

Each time I run the driver installer (gfx_win_101.7082.exe), the installer stops and shows a message saying that .NET Desktop Runtime is required. However, I have already installed .NET Desktop Runtime 8.0.22 for Windows x64 successfully. It appears in my installed programs list, but the Intel installer does not recognize it.

Even when I extract the installer and run Installer.exe manually, the same message appears and the installation does not proceed.

My system information:
- CPU: Intel Core i9-13900H
- GPU: Intel Iris Xe Graphics
- OS: Windows 11 Pro 64 bit

I want to update to the latest Intel graphics driver, but I cannot proceed due to this .NET Runtime detection issue. How can I resolve this?

Thank you in advance for your assistance.

[KentRusselP_Intel]

Hi Keys_1,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to help resolve your concern. To better understand the issue and provide accurate support, could you please share the following details:

• Which specific version of the .NET Desktop Runtime does the Intel installer require? (Please check the exact error message)
• How did you install .NET Desktop Runtime 8.0.22—via Windows Update, Microsoft’s website, or another method?
• Did you install both x64 and x86 versions of the .NET Desktop Runtime?
• Are you running the installer as Administrator?
• Have you restarted your computer after installing the .NET Desktop Runtime?
• Do you have any antivirus software that might be blocking the installer’s detection process?
• Can you run dotnet --list-runtimes in Command Prompt and share the output?
• What exact error message appears when the installer fails? (Please provide a screenshot)
• Have you attempted installing the driver through Intel website or Intel Driver & Support Assistant?
• Are there any pending Windows updates that might affect .NET framework detection?

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.
2. The tool will generate a text file containing your system information.
3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility
4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician