Can't install update Intel® Connectivity Performance Suite (ICPS) version 40.25.3240

[fforcezero]

Hi, 

I can't proceed with the installation of the update 40.25.3240 of ICPS on my LG Gram. When I try to install the software, I get an error stating that the program crashed and even if I go through the prompt asking me wether I want to proceed, I got an error when restarting my computer saying Windows can't find a program to open ICPS. 

Below are screenshots of the error messages I got (in French).

[JedG_Intel]

Hello fforcezero,

It seems that you're facing issues installing the driver for Intel Connectivity Performance Suite. To assist you effectively, please share the information below.

1. Were you able to install the previous driver versions?

2. Is this a laptop or a desktop system?

3. Have you verified if your system supports the Intel® Evo™ or Intel® vPro platform?

4. If possible, kindly change the system language to English then take the screenshot again.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[fforcezero]

Hi Jed, 

1. Yes, with no issues. 
2. Laptop (LG Gram)
3. How can I check that? In any case I got my updates with the Intel® Driver & Support Assistant (Intel® DSA) when I was prompted to download and install updates. 
4. Attached is a translation of the error messages. 

[JedG_Intel]

Hello fforcezero,

Thank you for sharing all this information.

Regarding the Intel Connectivity Performance Suite software, it is compatible exclusively with selected Intel® Evo™ or Intel® vPro® platforms equipped with Intel® Wi-Fi 6/6E (or higher) products. To determine whether your laptop supports the Intel® Evo™ platform, please check for the presence of the Intel® Evo™ sticker on your device.

Furthermore, if you are using Intel Driver & Support Assistant for the update, please try to follow the steps below instead.

1. Uninstall the Intel® DSA using Intel® Driver & Support Assistant Uninstaller.

• Refer on this link for further assistance on How to Uninstall the Intel® Driver & Support Assistant (Intel® DSA)
• Check Windows® software list to clean remove.
• Restart the computer.

2. Check the Intel® Connectivity Performance Suite System Compatibility

3. Install the latest version of Intel® Connectivity Performance Suite manually.

• Intel® Connectivity Performance Suite for Intel® Wireless Products

If you continue to experience the same issue, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[fforcezero]

Hi Jed, 

I proceeded exactly as indicated but I got the exact same error message after attempting to install the latest version of Intel Connectivity Performance Suite manually.

Waiting for your answer,

fforcezero

[JedG_Intel]

Hello fforcezero,

Thank you for trying out the recommendation. Since the issue still persists, I'll need to conduct further investigation. I'll get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello fforcezero,

I'm writing to get more information to provide you with a proper resolution. Please supply the information below.

 - You were able to successfully install the previous driver versions. Kindly share how you installed the previous driver and where you obtained it. It would be helpful if you can share the exact link so we can review it.

- Generate System Support Utility (SSU) report for us to thoroughly verify if the system being used is fully supported. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

- Please share the reason why you are installing ICPS.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi fforcezero,

I'm just following up with regards to the question and information that I requested. Kindly share this at your earliest convenience so we can investigate further.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello fforcezero,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician