Can't update Iris Xe Graphics Driver

[CRogerBlair]

I run Windows 11 Pro on a Dell Inspiron 15 3530 laptop. The Laptop has the following graphics card:

Manufacturer: Intel
Model Iris Xe Graphics
Device ID 8086-A7A1
Revision 5
Subvendor Dell (1028)
Current Performance Level Level 0
Current GPU Clock 300 MHz
Voltage 0.202 V
Driver version 32.0.101.7077
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 300 MHz

I keep getting notices to update the graphics driver:

Every time I try the update, I get the following message:

From making notes, I know that the file is gfx-win-101-7080.exe, and the error code is 1000. I don't think it's my network (since this is the only update I have trouble with), and I get the same error message over and over. It was suggested that I turn Core Isolation off and then try to install the update; not only did it not help, but I had to do an in-place reinstall of Windows to reenable Core Isolation.

Has anyone else run into this? If so, how did you fix it?

[Mike_Intel]

Hello CRogerBlair,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of your processor?
2. Let me check, are you also having issues with the graphics and that is the reason why you are updating the driver?
3. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zabazimbohasan]

Hi Mike, could you please review my last post on the forum?

[Mike_Intel]

Hello CRogerBlair,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[CRogerBlair]

Unfortunately, I ended up "going nuclear." I tried an in-place restore; that didn't help, so I did a complete rebuild of my system (which took me 3 days to get done. Now, I'm back at work.

Have a great Thanksgiving!