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rubno
Novice
342 Views

Can´t update my drivers

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Hello everibody.

I have some problem with trying to update my drivers because when i put to download the drivers still the same. I tried to copy the link and try in other brower and the problem stills. Can someone try to help me please? 

I will put photo in attach to see exacly what happens:

 

rubno_0-1618771536955.png

If someone can help me i will be very grateful!

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1 Solution
DeividA_Intel
Moderator
166 Views

Hello rubno,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


 

Deivid A.  

Intel Customer Support Technician  


View solution in original post

11 Replies
ArpitaP_Intel
Moderator
305 Views

Hello,


Thanks for reaching out to us.

Please let us know if you get some error while downloading the drivers.

Alternatively, please try to download the required drivers from the below link

https://downloadcenter.intel.com/product/80939/Graphics


Let us know if you require any further assistance.


Regards,

Arpita


AlHill
Super User
275 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

rubno
Novice
234 Views

I have downloaded the software and get the txt file. Then  When i put to submit redirect to the browser and it´s not working...

There´s another way to send the txt file to try to solve the problem? 

 

rubno_0-1619429821849.png

 

AlHill
Super User
232 Views

Do not submit.   Just attach to this thread using the "Drag and drop" method.

Doc (not an Intel employee or contractor)

rubno
Novice
231 Views

Here he are.

Hope that you can solve the problem.

n_scott_pearson
Super User Retired Employee
219 Views

The submission feature does not work. You need to manually add the text file to a response message by dragging it to the box titled: "Drag and drop here or browse files to attach".

...S

rubno
Novice
212 Views

I think that now it is in the right place 

 

rubno_0-1619468491358.png

 

DeividA_Intel
Moderator
194 Views

Hello rubno, 

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  



1. Have you tried to uninstall and reinstall the Intel® Driver & Support Assistant?

- Intel® Driver & Support Assistant Uninstaller: https://downloadcenter.intel.com/download/30383/Intel-Driver-Support-Assistant-Uninstaller?v=t

- File: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant


2. Intel® Driver & Support Assistant some times has issue updating drivers in laptops since they have customized drivers (Intel ones are generic) and may not be compatible with generic drivers. Try to use the drivers from Asus:

- ROG Strix G G531 (BIOS model name G531GU): https://rog.asus.com/laptops/rog-strix/rog-strix-g-g531-series/helpdesk_download


3. If Asus drivers did not work, try with Intel's drivers:

- Wi-Fi: https://ark.intel.com/content/www/us/en/ark/products/99446/intel-wireless-ac-9560.html

- Bluetooth: https://downloadcenter.intel.com/download/30326/Intel-Wireless-Bluetooth-for-Windows-10?v=t

- Graphics are up to date


4. Have you run all the windows updates, including optional?





Regards,  


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
177 Views

Hello rubno, 


  


Were you able to check the previous post and try the recommendations? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
167 Views

Hello rubno,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


 

Deivid A.  

Intel Customer Support Technician  


View solution in original post

rubno
Novice
154 Views
Problem solved.
Thank tou very much
Reply