I have i5-7200u and a Intel HD graphics 620 on 64bit Windows 10.
It was working fine until few days ago, when (i guess) after update display drivers stopped working.
I tried, updating them, reinstalling them (manually, via driver easy) and nothing seems to work.
Plus, driver installation module on Windows is working in a loop trying to install it, and stopping.
Any help, please?
Restore from a system restore point
Otherwise try drivers from this list https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620 Downloads for Intel® HD Graphics 620
Select OS from right pull-down menu. Hit "show more".
To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:
https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface)
Important: current drivers for Windows 10 require anniversary update or newer
There was a windows defender update meanwhile so previous point is still bugged... I really don't know how restore points work (should I have more then one), but when I tried doing that windows only offered one that won't fix bug.
Windows is up to date.
I also tried earlier versions of driver, same problem.
This happens when i try to install it.
And then Driver installation module does this on and on.
I can reinstall windows, but my concern is if the problem is within graphics card?
The "graphics card" is actually a part of a "system on a chip (SOC)" together with the CPU.
If it was defect, your computer would not work at all.
Your screenshot names code 18, honestly i never have seen that before.
Here is the advice from Microsoft:
Reinstall the device driver manually