Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
1,387 Views

Cannot install display drivers

I have i5-7200u and a Intel HD graphics 620 on 64bit Windows 10.

It was working fine until few days ago, when (i guess) after update display drivers stopped working.

I tried, updating them, reinstalling them (manually, via driver easy) and nothing seems to work.

Plus, driver installation module on Windows is working in a loop trying to install it, and stopping.

Any help, please?

0 Kudos
4 Replies
Highlighted
Honored Contributor II
19 Views

Restore from a system restore point

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

Otherwise try drivers from this list https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620 Downloads for Intel® HD Graphics 620

Select OS from right pull-down menu. Hit "show more".

To bypass message "best driver is already installed", "customized computer manufacturer driver" or "computer is not validated" install driver via have disk method as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface (ignore prolog about MS surface)

Important: current drivers for Windows 10 require anniversary update or newer

0 Kudos
Highlighted
Beginner
19 Views

There was a windows defender update meanwhile so previous point is still bugged... I really don't know how restore points work (should I have more then one), but when I tried doing that windows only offered one that won't fix bug.

Windows is up to date.

I also tried earlier versions of driver, same problem.

This happens when i try to install it.

And then Driver installation module does this on and on.

I can reinstall windows, but my concern is if the problem is within graphics card?

0 Kudos
Highlighted
Honored Contributor II
19 Views

The "graphics card" is actually a part of a "system on a chip (SOC)" together with the CPU.

If it was defect, your computer would not work at all.

Your screenshot names code 18, honestly i never have seen that before.

Here is the advice from Microsoft:

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.
  2. Right-click the device in the list.
  3. Select Uninstall from the menu that appears.
  4. After the device is uninstalled, choose Action on the menu bar.
  5. Select Scan for hardware changes to reinstall the driver.

source: https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows

0 Kudos
Highlighted
Beginner
19 Views

Well, Microsoft advice is useless...

I guess I'll try reinstalling Windows,

Thank you for your time

0 Kudos