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Cannot uninstall Intel Graphics Software

Grief
Novice
974 Views

I'm on Windows 11, I navigate to settings -> apps -> Intel Graphics Software -> three dots -> uninstall -> 

Grief_0-1736209666880.png

then I click uninstall button here:

Grief_1-1736209697976.png

And it brings me this window:

Grief_2-1736209738362.png

It asks me to navigate to the file C:\Users\%USER%\AppData\Local\Temp\7zS01D2248F\Resources\Extras\IntelGraphicsSoftware_24.50.1001.1_Release.exe, but I don't have this file. If I click 'cancel', it brings the same window again, I click 'cancel' again and it says that it was uninstalled

Grief_3-1736209828609.png

 

But it is still there and I cannot remove it.

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1 Solution
Grief
Novice
876 Views

I solved the problem by downloading the driver and extracting IntelGraphicsSoftware_24.50.1001.1_Release.exe from it using total commander (ctrl+pg down). I was able to select the extracted file after selecting uninstall option in Windows system settings -> Apps.

 

It's a shame that I need doing either this or something involving safe mode boot just to uninstall the software.

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4 Replies
DeancR_Intel
Moderator
897 Views

Hi Grief,


Thank you for posting in the Community!


I suggest doing the following:

  1. Download Display Driver Uninstaller (DDU)< software and extract the file.
  2. Open DDU ****.exe and run extract program.
  3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
  4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
  5. Click Close in the Options window.
  6. Select device type to GPU and select device to INTEL.
  7. Click Clean and restart or Clean and Shutdown depending on your needs
  8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.


Here's the link for reference:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...


Let me know if you have other questions


Best regards,

 

Dean R.

Intel Customer Support Technician



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Grief
Novice
877 Views

I solved the problem by downloading the driver and extracting IntelGraphicsSoftware_24.50.1001.1_Release.exe from it using total commander (ctrl+pg down). I was able to select the extracted file after selecting uninstall option in Windows system settings -> Apps.

 

It's a shame that I need doing either this or something involving safe mode boot just to uninstall the software.

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DeancR_Intel
Moderator
752 Views

Hi Grief,


This is well acknowledged; I would like to inform you that I will be not monitoring this thread as it shows that your issue was resolved.


Best regards,

 

Dean R.

Intel Customer Support Technician


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matt78
Beginner
198 Views

how do i install the intel graphics software back after deleing it.

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