Combined View Missing

[DaveyDave]

Hi,

I'm trying to get Collage/Combined View working on an Intel NUC TNK11 (with Iris Xe). I have the latest drivers and have 2 connected displays. Basically, in the IGCC under the Display tab, there is no 'Combined View' at the bottom. Various clicking of the 3 dots on the displays doesn't reveal any options other than 'Mirror', etc....

Can I expect the Combined View to work on this hardware and if so, how would I go about getting this to work?

Thanks for any pointers,

Dave

[Jean_Intel]

Hello DaveyDave,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

When using the Intel Graphics Command Center to set the Collage Display or Combined Desktop, follow the steps below:

• Press Ctrl + Alt + F1 (default hot-key) to open Intel Graphics Command Center.
• Click Display.
• Verify the option Combined Desktop is available and can be toggled on/off.

For further information about the Combine desktop mode, you can take a look at our user guide. However, you should consider that the Combine desktop setting is only available when two or more external displays with the same physical dimensions and native timings are connected.

Best regards

Jean O. 

Intel Customer Support Technician

[DaveyDave]

Hi Jean O,

If you had read my previous message then you would know that there is no 'Combined Desktop' option on the Display tab of the IGCC. Thanks for the link to the user guide - I have already read this and unfortunately it of no use if the option doesn't present itself!

I would welcome your views on how to best correct this omission.

Best Regards,

Dave

[Jean_Intel]

Hello DaveyDave

We understand that you have already taken a look at the user guide. For this issue, we would like to recommend the following:

• Have you made sure that the monitors you are using have the same physical dimensions and native timings are connected?
• Set your monitors with refresh rates up to 60 Hz and in landscape mode.
• Perform a clean driver installation using the latest driver available for the Intel® NUC 11 Pro Kits & Mini PCs - NUC11TN. Corrupted files from the previous driver version may cause system malfunction.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello DaveyDave,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello DaveyDave,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.