Compatibility issue with Call of duty on intel IRIS xe

[michi02]

I have been running into issues with Call of dutys from the microsoft store.

Some of the issues are crashes, lag, and even a lack of vram usage (only 128mb)

In some of the game there are some texture or models which my graphics card is struggling to load which makes it crash instantly, but can be fixed by update which saw in the past.

My specs are: GPU Intel Iris xe graphics / CPU 13th Gen Intel core i7 1355U

[VonM_Intel]

Hi, michi02.

Thank you for posting in our Community and for providing your system specifications and the error code. The error, "DXGI_ERROR_DEVICE_HUNG (-2005270523)" typically indicates that the GPU stopped responding due to a driver timeout or instability in the graphics pipeline. We’ve seen such behavior caused by game-specific optimizations, driver compatibility issues, or resource constraints, especially in graphically intensive titles like Call of Duty.

To proceed with a more thorough assessment and determine a suitable path forward, we kindly ask for the following additional details:

1. Which specific Call of Duty title(s) from the Microsoft Store are affected (e.g., Modern Warfare, Warzone, etc.)?
2. Have you observed this issue across all Call of Duty games, or is it isolated to one version?
3. What is your current graphics driver version? You can check this via Device Manager > Display Adapters > Intel Iris Xe > Driver tab.
4. Have you made any manual adjustments to VRAM settings, BIOS configurations, or graphics preferences in Windows?
5. Are there any other applications running in the background during gameplay (e.g., third-party overlays, monitoring tools, etc.)?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. If you've already taken any steps to resolve this issue before reaching out, please share those details with me so I can avoid repeating any unnecessary actions.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello michi02,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello michi02,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician