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Computer freezes on certain programs

SChio1
Novice
1,424 Views

While using the latest Intel HD Graphics 5000 graphics on my Intel NUC 4th gen Core i5 system, the entire computer will freeze and I have to force a restart. So far, this has happened while importing a video in Windows Movie Maker (the latest version) and GPU-accelerated HTML5 content in Internet Explorer. When I uninstall the driver and use the original Microsoft Generic Display Driver, the computer will not freeze while using those programs. Unfortunately I can't use only the Microsoft driver, it's very limited in capabilities and performance. Is there a fix for this yet? Or is there an older driver I can install that doesn't cause this issue?

1 Reply
Kevin_M_Intel
Employee
564 Views

Hi GeneralKidd

We will continue with the assistance at the following post:

/thread/49792 https://communities.intel.com/thread/49792

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