Consistent GPU crash in MSFS2024

[PigeonWho]

GPU crash always happens when zooming on the map 

Reproduction Steps

1: Launch the game

2: Go into free flight, and zoom onto the map until you can see the parking

My Systems

OS: Windows 11 build 26200

CPU: Intel X7 358H

RAM: 32GB

GPU: Arc B390

GPU Driver: 32.0.101.8629

[BuenoS_Intel]

Hello PigeonWho,

Thank you for providing the detailed reproduction steps and your system information.

To help me further investigate the issue, could you please provide some additional details:

What specific game does the crash occur in? If possible, kindly share your in-game graphics settings as well.

Do you receive any specific error messages when the crash happens?

Have you tried rolling back to a previous graphics driver version to check if the issue still persists?

Could you also provide the crash dump files generated during the issue?

Additionally, please share an Intel® System Support Utility for Windows* report for further analysis.

Once I have these details, I’ll be able to proceed with a more in-depth investigation.

Looking forward to your response.

Best regards,

Bueno S.

Intel Customer Support Technician

[PigeonWho]

1: Microsoft Flight Simulator 2024 low setting with FSR on performance

2: Have tried multiple drivers and the game/driver keeps crashing still  

[Mike_Intel]

Hello PigeonWho,

Thank you for the quick reply.

I need to gather more details for us to do further investigation of the issue.

1. What is your game launcher?

2. Is there an error message when the game crashes?

3. Please generate the crash dump by following steps in this link. Just scroll down under Crashing/freezing issues/BSOD: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

4, For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[PigeonWho]

1: Steam

2: The game just frozen without a error message, and there were some sound glitch when game frozen

3: Linked file "WATCHDOG-20260413-1746.dmp" WATCHDOG-20260413-1746.dmp

4: Attached file "SYSinfo.txt"

[BuenoS_Intel]

Hi PigeonWho,

Thank you for the detailed information and for providing the dump file and system information.

To further investigate the issue, I would like to ask a couple of follow-up questions:

1. Have you tried installing the graphics driver provided by your laptop manufacturer (OEM)?
2. If yes and the issue persists, could you please try performing a clean driver installation using Display Driver Uninstaller (DDU), and then reinstall graphics driver version 32.0.101.8629?

These steps will help me determine whether the issue is related to driver compatibility or installation.

Please let me know the results once you have completed these steps.

Best regards,

Bueno S.

Intel Customer Support Technician

[PigeonWho]

1: tried, didn't work

2: didn't work either 

[ChristianA_Intel]

Hi PigeonWho,

Thank you for your patience as we work to resolve the GPU crash issue you're experiencing with Microsoft Flight Simulator 2024.

Since the driver-related solutions haven't resolved the problem, I'd like to recommend some additional troubleshooting steps to help identify the root cause:

Game settings testing:

• Test Microsoft Flight Simulator 2024 with DirectX 11 instead of DirectX 12 (or vice versa)

• Try different resolution settings (lower resolutions)

• Disable upscaling features temporarily, then test with them enabled

• Set all graphics settings to the lowest possible configuration

If the issue still persist, verify game files integrity through Steam (Right-click game > Properties > Local Files > Verify integrity) or reinstall the game if possible.

Additionally, you can also try the following:

• Install any pending Windows updates

• Monitor GPU temperatures and power consumption during gameplay using monitoring software

• Test other demanding games to determine if this is specific to Microsoft Flight Simulator 2024 or affects other applications as well

These diagnostic steps will help us identify whether the issue is game-specific, hardware-related, or system configuration related. Please share the results of each test when convenient, as this information will be valuable.

If the issue persists after completing these tests, I'll be happy to explore further diagnostics.

Best regards,

Christian Louierico A.

Intel Customer Support Technician

[BuenoS_Intel]

Hi PigeonWho,

I hope you are doing well. I would like to kindly follow up regarding my recent recommendation and check if there are any updates at your convenience.

Please feel free to let me know if you require any additional information from my end. I would be happy to assist.

Thank you, and I look forward to your response.

Best regards,

Bueno S.

Intel Customer Support Technician

[BuenoS_Intel]

Hi PigeonWho,

I hope you’re doing well. As I have not received a response from you, I will now proceed with closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for your time, and have a great day ahead!

Best regards,

Bueno S.

Intel Customer Support Technician