- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've been having this issue since the day I got the new MacBook Pro and it's been extremely frustrating. At first, I thought it was a DisplayLink driver issue but I got a hold of the DisplayLink support and they had me run a tool that logged what caused the BSOD. They said that it was caused by an Intel Driver component and referred me here so that hopefully I can get a resolution quickly.
This is what they said:
Thanks for the logs. There were dump files from the blue screen, which I analyzed and it is caused by igdkmd64.sys, which is an Intel graphics driver component. I suspect this is caused by a bug in the Intel graphics driver or the OS which gets exposed when the new OS interface is in use by DisplayLink.
It would be best to raise this with Intel in the first instance.
As well as including your symptoms, please include the dump file 122016-8031-01.dmp which was in the zip you sent. You can also copy and paste the windbg analysis I've done below, so it shows the Intel component that crashed and the stack trace:
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffc100566f9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80143f72c80, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10.0.14393.0 (rs1_release.160715-1616)
SYSTEM_MANUFACTURER: Apple Inc.
SYSTEM_PRODUCT_NAME: MacBookPro13,2
SYSTEM_VERSION: 1.0
BIOS_VENDOR: Apple Inc.
BIOS_VERSION: MBP132.88Z.0226.B00.1610231055
BIOS_DATE: 10/23/2016
BASEBOARD_MANUFACTURER: Apple Inc.
BASEBOARD_PRODUCT: Mac-66E35819EE2D0D05
BASEBOARD_VERSION: MacBookPro13,2
DUMP_TYPE: 2
BUGCHECK_P1: ffffc100566f9010
BUGCHECK_P2: fffff80143f72c80
BUGCHECK_P3: 0
BUGCHECK_P4: d
FAULTING_IP:
igdkmd64+12c80
fffff801`43f72c80 4055 push rbp
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CPU_COUNT: 4
<span style="color: # 222222; font-family: arial, sans-serif; font-size: 12...
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello TheAustinG,
Apple has requested that all questions regarding Apple systems and software be addressed directly with Apple support. I recommend checking the link below for troubleshooting assistance on your Apple computer: https://support.apple.com/mac/macbook MacBook - Official Apple Support.
Regards,
Amy.

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page