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zzghr
Beginner
386 Views

Contrast Enhancement resets in Intel® Graphics Command Center

in default video settings it is turned on and greyed out, in custom video settings Intel® Graphics Command Center resets this option to ON after program restarts, other settings stay OFF (noise reduction, film mode, etc...).

system report attached

0 Kudos
10 Replies
AlHill
Super User
202 Views

This is a laptop, correct?

If so, use the drivers from your laptop manufacturer.

 

Doc

 

zzghr
Beginner
202 Views

no, this is personally assembled Desktop PC

 

this issue is also discussed before, I believe this might be a bug: https://forums.intel.com/s/question/0D50P00004JFr1qSAD/cannot-disable-contrast-enhancement

 

regards

AlHill
Super User
202 Views

Download, run, and ATTACH (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

zzghr
Beginner
202 Views

here it is

Leonardo_C_Intel
Moderator
202 Views

Hello zzghr

 

Thank you for posting on the Intel® communities.

 

  • Can you try completing a video showing step by step how to reproduce the behavior that you are having for me to test it on my end?
  • Please try uninstalling the Intel® Graphics Command Center and installing the latest version available in Microsoft store.

 

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

zzghr
Beginner
202 Views

video attached, I already did uninstall/install completely with drivers a couple of times...

Leonardo_C_Intel
Moderator
202 Views

Hello zzghr

 

Thank you for sharing the video and reporting this behavior, we are going to investigate it, as soon as we have news we will be posting back.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Leonardo_C_Intel
Moderator
202 Views

Hello zzghr

 

Thank you for waiting.

 

This issue has been fixed already and will be included in the next official release of Intel® Graphics Command Center. The fix is already in the Beta release that can be obtained from here: https://www.microsoft.com/en-us/p/intel-graphics-command-center-beta/9nmr79ztjftc?activetab=pivot:ov...

 

Hope this helps

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Leonardo_C_Intel
Moderator
202 Views

Hello zzghr

 

Have you been able to test the Intel® graphics command center provided?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Leonardo_C_Intel
Moderator
202 Views

Hello zzghr

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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