Crashing CS2 intel core I3 1115g4

[ivangonzalez42]

Buen dia. La laptop en cuestion funciona correctamente para la mayoria de tareas e incluso para otros videojuegos recientes, pero en cuestion con el Counter Strike 2 no funciona correctamente. Se resume en crasheos constantes, la taza de fps es estables por lo cual no veo el motivo por el cual sucede esa anomalia.

Actualize todos los controladores, sobre todo el grafico y aun sigue con el mismo inconbeniente.

No creo que se trate tampoco de problemas de temperatura porque suele pasar con el equipo a los minutos de estar en reposo. 

El equipo es un HP Laptop 15-dy2091 con 16 gb de ram y graficos intel iris xe. 

Voy a intentar actualizar la BIOS pero no creo que sea una causa de tal problema. 

[Mike_Intel]

Hello ivangonzalez42,

Thank you for posting in Intel community Forum.

Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation

For us to further check this, please help provide the following details:

1. Is it working fine before?
2. What was the last changes before the issue started?
3. Please update us if the BIOS update will fix the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello ivangonzalez42,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello ivangonzalez42,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician