Critical Driver Rollback and Detection Issue: Intel Core Ultra 5 125H (ASUS Vivobook S15)

[Hilzu]

Hello, I am using an ASUS Vivobook S15 equipped with an Intel Core Ultra 5 125H. I am experiencing a persistent and frustrating issue with the graphics drivers:

1. ​Detection Failure: The Intel Graphics Software (Command Center) does not see or notify me about any new driver releases. I have to check your website manually to find updates.
2. ​Windows Update Interference: Every time I manually install the latest driver, Windows Update automatically overwrites it and rolls it back to an outdated version from early 2024.
3. ​The Workaround: Because of this, I am forced to completely disable Windows Updates globally and perform manual clean installations every single time just to keep my system stable and up to date.

​This is not a sustainable solution. How can I ensure your software correctly detects updates and, more importantly, how can I prevent Windows Update from replacing my manual installations without disabling all system security updates?

[Nikhil_Intel]

Hello Hilzu,

Thank you for posting on the Intel Community.

We have thoroughly reviewed your case and sincerely apologize for the inconvenience this issue may have caused.

I kindly request that you check the inbox of your registered email address, as I have shared additional information there for your reference.

Additionally, you may refer to the steps outlined in the following article: Windows Update Rolling Back Graphics Driver to a Previous Version*.

You may also consider reaching out to Microsoft to discuss the issue in more detail, as Windows Update roll back the graphics driver to a previous version.

Best regards,

Nikhil

Intel Customer Support Technician

[Nikhil_Intel]

Hello Hilzu,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Nikhil

Intel Customer Support Technician