Graphics
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Custom resolution absence

MatGo
Beginner
2,593 Views

I have a 12th Gen Intel(R) Core(TM) i7-12650H. My Intel(R) UHD Graphics driver version is 31.0.101.4314, and in the Intel graphics command center app in the display section there is no possibility to set neither custom resolution nor stretched regime. Can someone suggest how to fix this issue. Or how to set a stretched display regime having this issue.

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Alberto_R_Intel
Employee
2,541 Views

MatGo, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


For this scenario and in reference to your question, it is important to mention that after an update to the Intel® Graphics Command Center (build 1.100.2765.0) some options will no longer appear or are missing under the Scale dropdown menu, including the stretched option. Here you will find additional details on this matter:

https://www.intel.com/content/www/us/en/support/articles/000057700/graphics.html


Regarding the custom resolution, just in case, you can confirm "How to Set Custom Resolutions and Modes in Intel® Graphics Command Center" in the following link:

https://www.intel.com/content/www/us/en/support/articles/000056144/graphics/legacy-graphics.html


Continuing with this topic, we just wanted to confirm:

What is the model of the laptop?

Was the custom resolution feature working fine before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that migh tcause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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2 Replies
Alberto_R_Intel
Employee
2,542 Views

MatGo, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


For this scenario and in reference to your question, it is important to mention that after an update to the Intel® Graphics Command Center (build 1.100.2765.0) some options will no longer appear or are missing under the Scale dropdown menu, including the stretched option. Here you will find additional details on this matter:

https://www.intel.com/content/www/us/en/support/articles/000057700/graphics.html


Regarding the custom resolution, just in case, you can confirm "How to Set Custom Resolutions and Modes in Intel® Graphics Command Center" in the following link:

https://www.intel.com/content/www/us/en/support/articles/000056144/graphics/legacy-graphics.html


Continuing with this topic, we just wanted to confirm:

What is the model of the laptop?

Was the custom resolution feature working fine before on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes that migh tcause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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tokinamu
Beginner
1,950 Views

I don't understand why did you delete such option. It makes everything harder or impossible :))))))) 

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