Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Custom resolution wont work

VictorArteaga
Beginner
379 Views

Added a custom resolution using Intel Graphics Command Center. The new resolution still won´t show up in the drop down for the monitor.

 

I am using a Microsoft Surface 3 w/Windows 11 connected to an LG Ultrawide monitor. Thoughts?

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5 Replies
JosueO_Intel
Moderator
354 Views

Hello VictorArteaga,


Thank you for posting on the Intel®️ communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working before? If so, when did the issue start happening?
  2. Have you tried using the drivers provided by the OEM?
  3. Have you reported this issue to the OEM?
  4. Which port are you using to connect the display?
  5. Do you get any error codes or messages?
  6. Custom resolution values. 
  7. Refresh rate being used.
  8. Screenshot of the issue. 
  9. Graphics report, open the Intel® Graphics Command Center (IGCC), in order to get please open IGCC, go to the support tab, select system diagnostic, click "generate report", save the file and attach it to your response. 


Also, please download and install the Intel®️ System Support Utility (Intel®️ SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.


Regards, 


Josue O.  

Intel Customer Support Technician



VictorArteaga
Beginner
315 Views

Changed the cable from HDMI/mini-DisplayPort to DisplayPort/mini-DisplayPort and all my problems went away! Resolution works fine, speakers were not working with HDMI other than making random noises, monitor speakers now work fine also!

JosueO_Intel
Moderator
341 Views

Hello VictorArteaga,


Were you able to check the previous post?  

Let us know if you still need assistance. 


Regards, 


Josue O.  

Intel Customer Support Technician



Alx24
New Contributor II
305 Views

It is worth noting that Microsoft Corp. in the latest Surface devices has moved from previously used mini-DP to USB-C

https://www.microsoft.com/en-us/d/surface-laptop-studio-essentials-bundle/8x4nbpsv9z86

"Surface Laptop Studio"


https://www.microsoft.com/en-us/d/surface-pro-8/8qwcrtq8v8xg

"Surface Pro 8"


and in Intel Corp. NUC devices according to the data in the tables, the highest resolution is provided by the USB-C port

https://www.intel.com/content/www/us/en/support/articles/000058069/intel-nuc.html

"Multiple Display Configuration Options for Intel® NUC Kits NUC11PAQ, NUC11PAH, and NUC11PAK"

 

I tested that 1 from 2 USB-C to DisplayPort adapters is functioning directly on Power On stage with NUC11 and
1 from 2 USB-C to HDMI adapters .

Alx24.

 

JosueO_Intel
Moderator
288 Views

Hello VictorArteaga,


I am glad to hear that the issue is now solved and everything is working fine. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.



Regards, 


Josue O.  

Intel Customer Support Technician



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