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Hello! I chose here to communicate, hoping it can help others with the same problem. Note that previously I posted this same issue in a forum, and I would like you to also check it: https://community.intel.com/t5/Intel-Arc-Discrete-Graphics/Critical-VRAM-Leak-and-Virtual-Texture-Paging-Stalls-on-Intel/m-p/1741829
Now, I will provide everything asked for on the Service Request #:06845188.
1. "Can you provide a screenshot of the issue when VRAM usage reaches 100% or when the game freezes?"
2. "At what point during gameplay does the issue typically occur (e.g., after a specific mission, duration, or scene)?"
In DOOM: The Dark Ages, this occurs every single moment except when AFK, but if I move with the character, the VRAM usage increases and NEVER reduces until some point when what was smooth gameplay becomes a 10 fps unplayable experience. Also, it is not only when I get into new areas that this problem happens; if I walk in circles in every place of the game, the VRAM increases as well.
In the other id Tech games (DOOM (2016), DOOM Eternal, Wolfenstein II, and Wolfenstein Youngblood), it is a bit different. When moving, VRAM always increases, just like in DOOM TDA, but sometimes, in some places, suddenly the VRAM usage decreases a little bit, but NEVER enough to avoid 100% VRAM usage, which makes the games die. So in the other titles, it just takes longer for the worst to happen.
3. "Does the issue happen in all listed games or only specific titles?"
So far, only id Tech games, DOOM and Wolfenstein. I didn't try this on RAGE 2 and Indiana Jones and the Great Circle, which I believe the same will happen. Besides these games, I play a lot of Resident Evil (7, 2 Remake, 4 Remake, and Requiem) and Mortal Kombat (11 and 1), and they work perfectly fine.
4. Have you made any recent changes to your system (Windows update, driver update, BIOS update, hardware change)?
Nope, I literally built a new PC (did NOT use ANY old parts, OS, or archives) just to play DOOM: The Dark Ages, but before playing it, I tested my new computer on Resident Evil 4 Remake, and it ran perfectly.
5. What troubleshooting steps have you already tried to address the issue?
I have performed extensive troubleshooting to isolate and fix the memory leak, including:
In-game Settings: Reduced Texture Pool Size to minimum values, disabled "Present from Compute", and enabled Variable Rate Shading (VRS).
Driver Configuration: Tested both WHQL and Beta drivers. I used DDU (Display Driver Uninstaller) in Safe Mode for a clean installation. I also disabled "Precompiled Shaders (Beta)" in the Intel Arc Control.
Cache Management: Manually cleared the game's fileCache folder and the Windows D3DSCache (DirectX/Vulkan Shader Cache).
Hardware/System: Verified that Resizable BAR (Re-Size BAR) is enabled. The game is installed on a high-speed Samsung 980 NVMe SSD.
Console Diagnostics: Monitored r_vt_pageGraph and observed constant paging stalls (red bars) and UI cast errors in the console as VRAM fills up.
Workarounds: Attempted the Win+Ctrl+Shift+B shortcut and changing resolutions to flush VRAM, but the only effective temporary fix is a full game restart. Following these steps:
Flush VRAM – Registry Tweak regedit → HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers Add DWORDs: TdrDelay = 10 TdrDdiDelay = 20 TdrLevel = 0 Quick VRAM flush: Win + Ctrl + Shift + B (restarts GPU driver instantly)After all this suffering, I LITERALLY formatted my computer, a fresh Windows 11 install.
Nothing made the problem a little less worse. The issue is clearly a garbage collection failure where the driver fails to de-allocate texture pages during movement, causing a 1MB leak per very few meters moved.
6. Does lowering graphics settings or resolution change the behavior in any way?
Like I mentioned before, nothing solves the problem, but lowering VRAM bond options just delays a bit the inevitable.
7. Are you using any overlays or background applications (e.g., Discord, recording software, performance monitors)?
The first time I experienced this, it was in the second DOOM TDA level, I wasn't using ANY overlay, and I had closed all background applications, because I wished to improve performance afterward, but suddenly the game froze at 2-3 FPS. I tried to understand what was happening, but all that I could do was close the game. After that I installed MSI Afterburner with Rivatuner Statistics Server to monitor everything, and eventually I discovered it was a VRAM leak situation. After trying a lot of troubleshooting, I also tried to play without the RTSS, hoping it could be him causing the issue, and the very first time it happened without it, it was just bad luck, but the game froze as well.
8. Please provide a scan of Intel® System Support Utility for Windows*software. After scanning, please save and send the results in your response.
It is attached.
I used to play all id Tech games on my old PC, except DOOM TDA, which, as I mentioned, is the reason I built a new one, and I have played A LOT of these following games on my old PC: DOOM (2016), DOOM Eternal, Wolfenstein II, and Wolfenstein Youngblood. I had ABSOLUTE ZERO problems with them. My old PC specs:
i7 6700K
GTX 1080
2x8GB DDR4 2133MT/s
SATA SSD
Windows 10
Now with a new computer, I just can't play any without having to close and open the game again periodically, which is unacceptable.
About the "I will follow-up with you on April 28 via call, if there is no response by then, I will proceed to close this case."
Regarding the scheduled call for tomorrow, please note that I will only be home, in my computer, after 11:30 PM BRT (Brasilia Time), which corresponds to 2:30 AM UTC (next day).
Since I am located in Goiânia, Brazil (GMT-3), this is the earliest I can be at my computer to perform any live tests or provide further information. Please let me know if this timeframe works for you or if we should reschedule for another day.
Yes, I choose DOOM: The Dark Ages. Like I said, every id Tech game has this issue on my ARC B570, but in DOOM TDA it's worse than any other. Here are my in-game settings while CapFrameX was capturing. Note that I've already tried every single setting possible, but it doesn't make a difference.
Hello,
Yes, the currently installed version is 32.0.101.8737. Please note that the CapFrameX recording was made on a previous version, but I updated two days ago and the issue persists on the latest driver.
The problem does not occur in the game menus. It starts immediately after loading a map and moving the character. Once VRAM usage exceeds 10GB, the game performance collapses to 5–20 FPS. At this point, GPU usage spikes to 99% (despite playing with V-Sync, where usage is normally 72–87%), and interestingly, the GPU temperature starts to drop, indicating a bottleneck where the core is idling while waiting for memory allocation.
If I return to the Menu during this state, the performance stays degraded at 1–6 FPS, and a full restart is required. The VRAM leak is progressive while walking but jumps significantly during deaths, reloading checkpoints, and cutscenes.
Additionally, when the game becomes unplayable, a graphical artifact (the Virtual Texture Page Graph) appears in the bottom-left corner. This overlay sometimes persists on the Windows desktop for a few seconds after the game is closed, disappearing after a manual desktop refresh (right-click -> refresh).
The Virtual Texture Page Graph:
