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22766 Discussions

DTS:X Ultra can't detect my Headphone

ItzKhoaVN
Beginner
‎11-26-2023 08:52 AM
3,838 Views

I'm using the Gigabyte G5 MF Gaming Laptop and it supports DTS:X Ultra, but it keep saying "Please connect a Headphone to use DTS audio controls" when I try to use the app. I've done some research and I found that my laptop is missing DtsApo4Service in the services tab. I've tried to reinstall the app but DtsApo4Service doesn't seem to be there. What should I do now?

Screenshot 2023-11-25 170233.png

Screenshot 2023-11-25 170248.png

  

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IntelSupport
Community Manager
‎11-29-2023 03:00 AM
3,797 Views

Hello ItzKhoaVN,


Greetings for the day!


Thank you for posting in Intel community forum.


We are currently in the process of reviewing the information you have provided, and we will promptly update you once we have the necessary details. We kindly request your cooperation during this time.


Regards,

Sreelakshmi B


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Senkuchan
Valued Contributor II
‎03-08-2024 10:09 AM
3,433 Views

Found this link: https://answers.microsoft.com/en-us/windows/forum/all/dtsx-ultra-not-working/b06d334e-ec81-45e2-aac6-969afc064472

It seems these are the steps on how to fix your issue.

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