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NORMAL
Novice
109 Views

Decreased Performance on Latest Graphics drivers

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Why more I update my graphics driver more it causes to decrease in the overall performance of my laptop? Currently installed 27.20.100.9168 and I tried downgrading to a much older version which I downloaded from the laptop manufacturer site (Asus- driver version 26.20.100.7872) and it performs much better than the latest drivers offer from Intel. The problem is some programs don't support this older driver version and it causes crashes.

The newest graphics drivers cause freezing, the slow response in windows, not responding issues. What are the reasons behind this and how can I fix those issues. Check attachments for more info on my system. Thank you. 

 

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Accepted Solutions
Alberto_R_Intel1
Employee
46 Views

NORMAL, No problem at all, thank you very much for providing that information.


We are sorry to hear that there are problems with some games. In regard to Elite Dangerous did you check the game requirements to make sure your platform complies with them?


In the following link, you will find the recommended Intel® settings to play that game, for you to test it and verify if the performance improves using those settings:

https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/137977/45


Also, you mentioned that you are getting error message "Direct 3D can't lock a buffer" when using the OEM driver, once you confirm that your system complies with the game requirements, then what we recommend in that case will be to get in contact directly with ASUS to report this scenario, to verify if they might have customized Graphics driver to fix this problem and for further suggestions on this matter:

https://www.asus.com/support/


Dense, Thank you for posting in the Intel® Communities Support.


Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech


Let me apologize for any inconvenience.


Regards,

Albert R.


Intel Customer Support Technician


View solution in original post

7 Replies
Alberto_R_Intel1
Employee
89 Views

NORMAL, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. The Intel® Graphics drivers are generic, meaning they might or might not work with your specific platform.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

"some programs don't support this older driver version" Which programs?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel1
Employee
79 Views

Hello NORMAL, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Dense
Novice
62 Views

I have the same issue with more recent intel drivers (DCH)

fluent 60 frames to a stuttering mess.

i fixed it by rolling back the driver to the Manufacturers OEM driver.

But the thing is there was a DCH driver that worked super well but ever since i updated from it i could not find it anymore.

The manufacturer OEM driver works ok but has some problems since its last update was from 2019.

So i can do to get a newer driver that is compatible?

My laptop is a Acer Aspire 3 (A315-53-50Y7)

ill send more stuff if needed, i hope you can help me.

NORMAL
Novice
59 Views
Oh, I'm sorry for my late response, I was busy with my exams. Yeah, it seems like updating from manufacturer is the best option. I think this post can be marked as solved.
NORMAL
Novice
58 Views
Oh by the way ' some programs' means games like Elite Dangerous. The game crashing randomly with the manufacturer OEM driver with the error " Direct 3D can't lock a buffer" But with Intel's latest generic drivers I'm only coming up with performance issues.
Dense
Novice
51 Views

Yeah but wish there was a better fix for this.

Alberto_R_Intel1
Employee
47 Views

NORMAL, No problem at all, thank you very much for providing that information.


We are sorry to hear that there are problems with some games. In regard to Elite Dangerous did you check the game requirements to make sure your platform complies with them?


In the following link, you will find the recommended Intel® settings to play that game, for you to test it and verify if the performance improves using those settings:

https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/137977/45


Also, you mentioned that you are getting error message "Direct 3D can't lock a buffer" when using the OEM driver, once you confirm that your system complies with the game requirements, then what we recommend in that case will be to get in contact directly with ASUS to report this scenario, to verify if they might have customized Graphics driver to fix this problem and for further suggestions on this matter:

https://www.asus.com/support/


Dense, Thank you for posting in the Intel® Communities Support.


Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech


Let me apologize for any inconvenience.


Regards,

Albert R.


Intel Customer Support Technician


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