Dim display

[boong]

I have an HP AIO.

For two days now, when I turn my computer on the display looks like it has a thin film on it - not bright or vibrant. The brightness is maxed out.

If I open the Intel on the taskbar, click on the Profile, then Display, the display then becomes vibrant and bright. To keep it that way, I have to minimize the Intel logo to the task bar. If my computer sleeps, or I turn it off, the original dimness returns.

I have a couple snapshots of the two displays.

When Igo to settings and intel, it says all are up to date.

Why is this happening.

[JeanetteC_Intel]

Hello boong,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please help share the missing key information below:

1. Is this a newly purchased system with an out-of-the box issue, or the issue started recently?
2. Has there been any changes or updates before the issue started (e.g. Windows Updates, drivers update, etc.)
3. Please help share your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[DeancR_Intel]

Hello boong,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[boong]

Thank you Dean R for your response.

The only messages I've received pertaining to my inquiry are the original from JeanetteC and yours. I've not received anything addressing the issue since I furnished the info requested by JeanetteC.

I'm more inclined to back-up my files and do a factory reset.

Thank you

[boong · Accepted solution]

Thank you JeanetteC and Dean R for your interest and concern.

Please close this post as I've decided to do a factory reset.

I just backed-up all my files and am ready to go.

I appreciate your help. Have a good weekend.

[JeanetteC_Intel]

Hello boong,

Thank you for the update and for your patience throughout this process. I understand your decision to proceed with a factory reset.

We apologize that we weren't able to resolve this issue before you decided to proceed with the factory reset. We were still in the process of gathering information to identify the root cause and provide a proper solution. Your feedback is valuable and helps us improve our support process.

I'll close this post as requested. If you encounter any issues after the factory reset, please don't hesitate to reach out to us again by submitting a new question as this thread will no longer be monitored.

Sincerely

JeanetteC.

Intel Customer Support Technician

[boong]

Thank you for your response. I'm willing to keep this issue open if you desire. If finding a solution will help others, I'm all for that. I also would like to know the what the problem is and the solution.

My decision to do a factory reset is not based only on this issue. There are several other things going on with this computer that are very aggravating and I'm at a loss on why they are happening. I'm not a computer nerd but I'm not totally void of knowing how to solve most of my problems. Only when I've exhausted all options that I know will I ask for help.

At any rate, if you would prefer to keep this issue open to continue a possible reason/solution, please let me know. I have backed-up all my files to an external hdd and trying to decide an opportune time to do the reset.

If I don't hear from you by Friday this week (09/12), I will assume the issue is closed and prepare to do the reset.

Thank you for your interest and time.

Jack

[boong]

Here is something I forgot to mention.

About 4 days ago, whenever I turn on my computer, I get this pop-up. I always click on the item shown and close it. Not sure what it is or what it does, but there is no change to my computer. Still have the dim desktop.

Thank you