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Direct x 12 suddenly not working

zzay
Beginner
3,409 Views

On fortnite since i installed the new season yesterday, directx 12 hasnt been working. Whenever i set it to dx12 in game settings and restart its back to dx11 which causes me crashes. I have tried changing the config file etc but nothing has worked at all. However when i put a command into the epic games launcher to run fortnite at dx12, i get a message saying dx12 is not supported on this system, try running without the -d3d12 or -dx12 prompt (so i think this is a solution if that message goes away), but it definitely is supported because i was using it fine before and when i first installed fortnite it was running dx12 by default! i have also uninstalled the epic games launcher and reinstalled it and fortnite, but it only caused more problems because now my game crashes whenever i change a setting ingame.

 

My drivers all are up to date, and im all out of options. gpu is the intel arc a770 if that matters. 

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11 Replies
Stefan3D
Honored Contributor II
3,383 Views

Check your system with DXDIAG.EXE (Right-click Windows start button -> execute)

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zzay
Beginner
3,366 Views

It says no problems found and everything under DirectX features is enabled

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Stefan3D
Honored Contributor II
3,358 Views
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zzay
Beginner
3,345 Views

Nothing there worked for me, unfortunately i get very bad performance with dx11 and crashes so thats not a viable option for me

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Jean_Intel
Employee
3,305 Views

Hello zzay,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

To better assist you, we would like to gather more inforamtion about your issue, so please provide us with the following:

  • Was there any other system update besides the Game's update?
  • Are you only experiencing issues with Fortnite?
  • When the game crashes, is there any error message? If so, provide us with a screenshot of the error message.
  • Share with us a screenshot of the error message stating that DX12 is not supported.
  • Create a system report using Intel®️ System Support Utility (Intel®️ SSU), to gather more information about your system:
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

For testing purposes, you can try the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from Intel driver, 31.0.101.4699. The DDU tool will eliminate all drivers and leftover files from previous driver versions, and we can discard that there are driver leftovers causing your issue.

 

 

Best regards,

Jean O.

Intel Customer Support Technician

 

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Jean_Intel
Employee
3,277 Views

Hello zzay,


To continue helping you with your issue, we want to confirm if you were able to gather the information requested and if you have tried the Display Driver Uninstaller.


Let us know if you require further assistance.


Best regards,

Jean O.

Intel Customer Support Technician


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zzay
Beginner
3,167 Views

I was able to fix it, it was a driver issue. I used intels driver and support assistant for my drivers, however it failed to actually show me the latest GPU drivers and it still isnt showing up. Once i took a look at the actual driver page here https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html i was able to intall the latest drivers and the issue was fixed

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zzay
Beginner
3,223 Views

I was able to fix it by updating drivers, the intel driver and support assistant wasnt and still isnt showing the latest driver for my gpu, and since epics support page takes me there, i assumed my drivers were up to date. I found the correct latest driver here https://www.intel.com/content/www/us/en/search.html#sort=relevancy&f:@tabfilter=[Downloads]&f:@stm_10385_en=[Graphics]&f:downloadtype=[Drivers] and now everything works fine

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Oskar46
Beginner
3,270 Views
I have the same problem. Direct X 12 not working after new season update. Uninstalling the drivers didn't help (Display Driver Uninstaller).
My GPU is Arc A770.
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zzay
Beginner
3,222 Views

For me the issue was intels driver and support assistant not showing me the latest driver, i downloaded version 31.0.101.4669 from https://www.intel.com/content/www/us/en/search.html#sort=relevancy&f:@tabfilter=[Downloads]&f:@stm_10385_en=[Graphics]&f:downloadtype=[Drivers] and now everything works fine

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Jean_Intel
Employee
3,181 Views

Hello zzay,

 

We are happy to hear that the issue is solved after updating the driver to 31.0.101.4669. Since the thread is now solved, we will close it. If you require further assistance, create a new thread, as this one will no longer be monitored.

 

Hello Oskar46. We invite you to open a thread to continue troubleshooting your issue with more personalized troubleshooting.

 

Best regards,

Jean O.

Intel Customer Support Technician


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