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Display driver Intel Graphics Accelerator Driver stopped responding and has recovered.

PPere9
Beginner
‎07-14-2015 03:17 PM
5,794 Views

Hello, sorry for bringing up a pretty common issue, but I just can't seem to get my laptop to stop showing the message. I have checked other threads, but I have yet to find the solution. Also, a majority of them were in 2013, so I figured I make my own discussion to get an answer as soon as possible and answers can change within time.

This is the message I keep receiving:

It generally appears when I play a game. A few minutes after the game starts running, the screen will turn completely gray and flash repeatedly as it is trying to get my screen back to normal. When the screen does go back to normal, that's when that message appears. It only doesn't just appear when I play games though. Sometimes, when I'm just surfing the web, the screen will go gray again. On the off chance that it doesn't go back to normal, I either, turn off my laptop or my laptop crashes, resulting in this:

My laptop is a HP G72-C55DX Notebook PC

Here is my DxDiag report:

System Information

------------------

Time of this report: 7/14/2015, 14:44:27

Machine name: PIERCE-HP

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP G72 Notebook PC

BIOS: Default System BIOS

Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz (2 CPUs), ~2.0GHz

Memory: 4096MB RAM

Available OS Memory: 3894MB RAM

Page File: 3909MB used, 5821MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics (Pentium)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC3354

Native Mode: 1600 x 900(p) (59.997Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2189 (English)

Driver Version: 8.15.10.2189

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/28/2010 22:10:36, 6547968 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4306-11CF-017B-3334A2C2C535}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0x1439103C

Revision ID: 0x0002

Driver Strong Name: oem3.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2189:pci\ven_8086&dev_0046&subsys_1439103c

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A...

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8 Replies
PPere9
Beginner
‎07-16-2015 02:15 PM
4,261 Views
In response to Ricardo_G_Intel1

I'm sorry, which link do I have to click for that?

In response to Ricardo_G_Intel1
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Ricardo_G_Intel1
Employee
‎07-17-2015 12:29 PM
4,261 Views
In response to PPere9

You can use https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-

if the issue persist, please visit the game's website to verify if they have been test and validate the game with the Intel HD Graphics first Generation.

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PPere9
Beginner
‎07-17-2015 01:43 PM
4,261 Views
In response to PPere9

Thank you very much! I'll try it out

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PPere9
Beginner
‎07-17-2015 02:01 PM
4,261 Views
In response to PPere9

I tried it out and I got a message saying that that driver is not validated for my laptop.

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Ricardo_G_Intel1
Employee
‎09-07-2015 11:42 AM
4,261 Views
In response to PPere9

Here my suggestion:

1. Make sure Windows® is up to date by running Windows® Update.

2. You can visit HP home support site http://www8.hp.com/us/en/drivers.html http://www8.hp.com/us/en/drivers.html and let the system scan your PC for new drivers.

3. Looking HP support drivers for your specific Notebook model http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-002&h_lang=en&h_cc=us&h_product=4078812&h_page=hpcom&h_client=S-A-R163-1&cc=us&lang=en http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-002&h_lang=en&h_cc=us&h_product=4078812&h_page=hpcom&h_client=S-A-R163-1&cc=us&lang=en

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PPere9
Beginner
‎01-23-2016 05:17 PM
4,261 Views
In response to PPere9

Thank you for your help! The HP home support site led me to a graphic card driver that fixed my issue. Thank you again!

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EstebanA_C_Intel
Employee
‎01-25-2016 05:16 PM
4,261 Views
In response to PPere9

Hello, PiercePerez171:

I am glad to hear that your issue has been fixed by the information provided by ricardog_intel.

If you require any further support, feel free to contact us back.

Regards,

Esteban C

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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.