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Display driver stopped responding and has recovered".

kclov
Beginner
2,169 Views

Hello,i use a Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics 5500 (HP),when ever im playing Fifa 17,after like 20 mins,the game closes by itself,then a pop up message comes up saying "Display driver stopped responding and has recovered".Please what can i do about this?

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idata
Employee
1,296 Views

kelveen: Thank you very much for joining the Intel® Graphics communities. We are sorry to hear the game is not working properly.

 

 

In order to try to fix this problem, please install the following driver, it is version 4703:

 

https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210 https://downloadcenter.intel.com/download/26984/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=86210

 

 

In order to better assist you:

 

Which Windows version are you using?

 

What is the model of the motherboard?

 

What is the model of the processor?

 

If this is a laptop, what is the model of it?

 

Did the game work fine before?

 

 

Any further questions, please let me know.

 

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idata
Employee
1,296 Views

kelveen: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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