Display pixelated with new driver

[R_Kede]

Ever since my display driver was updated to it’s newest, It seems like almost every window is pixelated for few seconds.

I can’t downgrde the driver.

I have Intel® NUC Kit NUC8i3BEH.

the driver is Version: 30.0.101.1191, Which was installed through ms driver update service.

any ideas ?

thank you

Win 10

[R_Kede]

Well, I installed some other driver which is Version 30.0.101.1631, and it seems to be ok.
not sure about it but I hope so.

[Alberto_R_Intel]

R_Kede, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it?

What is the model of the TV/monitor being used?

Which video port are you using to connect it to the Intel® NUC?

Are you using adapters or converters?

Just to confirm, the problem only happens just after installing Intel® graphics driver version 30.0.101.1191, correct?

Did you make any recent hardware/software changes besides updating the graphics driver that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[R_Kede · Accepted solution]

Hi thnx.

I think the problem has been resolved but all previous facts remain.

I have Intel® NUC Kit NUC8i3BEH.

I have win 10 . everything was fine before  Intel® graphics driver version 30.0.101.1191.

Now I have driver  Version 30.0.101.1631. all is ok.

[DeividA_Intel]

Hello R_Kede, 

I am glad to know that you were able to fix the issue by installing driver version 30.0.101.1631.

Please let me know if you would like to close this thread or if you want to continue with the support.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[R_Kede]

The issue still persists.

I've disables system updates. It's the only way the prevent a driver update.

[Alberto_R_Intel]

Hello R_Kede, Thank you very much for your response.

You mentioned, "I think the problem has been resolved but all previous facts remain" and also "The issue still persists."

So, is the display still pixelated when installing the latest graphics driver?

If yes, then please provide the following information:

Is this a new Intel® NUC?

When did you purchase it?

What is the model of the TV/monitor being used?

Which video port are you using to connect it to the Intel® NUC?

Are you using adapters or converters?

Just to confirm, the problem only happens just after installing Intel® graphics driver version 30.0.101.1191, correct?

Did you make any recent hardware/software changes besides updating the graphics driver that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Regards,

Albert R.

Intel Customer Support Technician

[R_Kede]

I just wanted someone to know.

That's it.

thanx 😁

[Alberto_R_Intel]

R_Kede, You are very welcome, thank you very much for your comments.

"I just wanted someone to know.", no problem at all, we completely understand. Thank you very much for taking the time as well to share those details, we are sure it will be very useful and helpful for all the peers looking at this thread.

We will look further into this scenario.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

[Ronny_G_Intel]

Hi everyone,

This quick note is more to acknowledge the issue and let you know that we are still working on it but for now, the workaround is to install the latest generic Intel Graphics driver to resolve the issue.

Please refer to the following article: Pixelated Screen upon Waking Up from Sleep or While Entering Login... (intel.com)

Regards,

Ronny G