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I had an extra monitor attached to my laptop for about 10 min and it was working fine. I tried to adjust the resolution to see if the picture could be more clear. The laptop disconnected from extra monitor and froze so I restarted. Now the option 1680x1050 is gone. The highest it will go is 1366x768, but the monitor keeps saying it needs to be 1680x1050 to work.
How do I get the additional resolution options back? I updated the Intel Graphics driver. I tried the Intel Graphics Control Panel. I tried installing Nvidia (not compatible). All roads lead to 1366x768 as the highest option, even though I had more options before.
HELP?!
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So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).
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Hi,
Just confirming this was taken care of via your chat session with our support engineer. If you need additional assistance, please create a new post as this thread won't be monitored anymore.
Thanks,
Mary T.
Support Community Manager
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