Driver Installation

[magor]

About a week ago my pc crashed( probably for a driver update) after that it tried to reboot but it couldn t so it opened windows analyzer in order to resolve the problem but there where no result so i went into safe mode and have senn that most of my drivers where having problem (like internet;camera ecc) so i reinstalled windows and the drivers but when i installed Intel(R) Iris(R) Xe Graphics what happened to my pc it s the same that i ve just described. So now i cant install it and if i try from Intel® Driver & Support Assistant it gived the error Installation failed with error code 0x8000846B (-2147449749), i tried to see if there was an hardware problem with some windows check and apperently there arent. 

[DeancR_Intel]

Hi magor,

Thank you for reporting the Intel Iris Xe Graphics driver installation issues you're experiencing after your system crash and Windows reinstallation. I understand how frustrating it must be to have the same crash behavior occur when trying to install the graphics driver.

The error code 0x8000846B (-2147449749) from Intel Driver & Support Assistant suggests there's a specific installation conflict that we need to resolve.

To help diagnose this driver installation problem, could you please provide:

1. What specific version of the Intel Iris Xe Graphics driver are you trying to install?
2. Have you tried using DDU (Display Driver Uninstaller) to completely remove any existing graphics drivers before attempting the installation?
3. Have you tried downloading the driver manually from Intel's website instead of using the Driver & Support Assistant?
4. Could you please run Intel System Support Utility and provide the report? Download: Intel® System Support Utility for Windows*
5. If you're not comfortable with SSU, please provide your system model and specifications (CPU model, motherboard, RAM, etc.)

This information will help me identify the root cause of the installation failure and provide appropriate solutions.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi magor,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi magor,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards,

Dean R.

Intel Customer Support Technician