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Driver San Francisco game crashes with Intel UHD 770. Works fine with old Nvidia gpu.

pman62
Beginner
559 Views

The UHD 770 in the 12600k is not compatible with Driver San Francisco video game.

The game crashes upon loading gameplay. i.e. you can start the game, but will crash on loading screen.

This occurs with both Windows 11 and 10, with all intel graphics drivers.

 

However, all else being the same (cpu ram mobo ssd), if I install my old nvidia gpu, the game will load and play just fine on the same system.

So there's definitely something wrong with the Intel driver/integrated gpu.

 

Interestingly, DriverSF worked with the i5-11400 UHD 730 and other rocket lake integrated gpu. DriverSF also worked with Tiger Lake integrated Xe gpu.

 

These are all Xe family graphics.

and Alder Lake UHD770 is the only one that doesn't work with DriverSF.

Tried on 2 different Z690 systems with different brand motherboards with clean installed OS and clean installed drivers. Same game load crash.

 

This is an old game released in 2011, but it's a fun game. I don't want to keep using my ancient nvidia gpu.

I hope you can fix the driver.

 

If you don't have access to DriverSF, I can upload it for you to test. 

 

How to replicate issue:

Install Driver San Francisco and DirectX runtimes on barebones 12600k Windows 11 system, running on UHD770 graphics only.

Start game and load gameplay. Observe crash on loading gameplay level.

It's as simple as that.

 

 

 

 

 

 

 

 

 

 

 

Log Name:      Application
Source:        Application Error
Date:          1/14/2022 6:36:07 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      w11
Description:
Faulting application name: Driver.exe, version: 0.0.0.0, time stamp: 0x4ec0d92b
Faulting module name: Driver.exe, version: 0.0.0.0, time stamp: 0x4ec0d92b
Exception code: 0xc0000005
Fault offset: 0x0082896c
Faulting process id: 0x1e54
Faulting application start time: 0x01d809b8903848c3
Faulting application path: D:\Driver San Francisco\Driver.exe
Faulting module path: D:\Driver San Francisco\Driver.exe
Report Id: a2406d6f-ea1b-4a48-9317-b4144cd9d939
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-01-15T02:36:07.4493543Z" />
    <EventRecordID>8378</EventRecordID>
    <Correlation />
    <Execution ProcessID="6884" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>w11</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Driver.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4ec0d92b</Data>
    <Data>Driver.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4ec0d92b</Data>
    <Data>c0000005</Data>
    <Data>0082896c</Data>
    <Data>1e54</Data>
    <Data>01d809b8903848c3</Data>
    <Data>D:\Driver San Francisco\Driver.exe</Data>
    <Data>D:\Driver San Francisco\Driver.exe</Data>
    <Data>a2406d6f-ea1b-4a48-9317-b4144cd9d939</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

 

 

 

 

 

 

 

 

 

0 Kudos
7 Replies
JosueO_Intel
Moderator
515 Views

Hello pman62

 

Thank you for posting on the Intel®️ communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working before?
  2. What are the in-game settings you are using?


Also, please download and install the Intel®️ System Support Utility (Intel®️ SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.



Regards,

 

Josue O.  

Intel Customer Support Technician



pman62
Beginner
496 Views

1. no, it never worked at all with uhd770. It only works with discrete graphics card.

 

2. all settings do not work... low, high, doesn't matter. The game crashes to desktop when trying to load gameplay using UHD770.

 

Like i said before, nvidia graphics card works.

uhd770 does not.  

Since all other hardware is unchanged, the UHD 770 is the problem here.

 

There isn't much more you can troubleshoot from here.

Just grab any z690 motherboard, pop in a 12600k, install Driver SF game, and load the game.

 

JosueO_Intel
Moderator
505 Views

Hello pman62

 

Were you able to check the previous post?  

Let us know if you still need assistance.  



Regards,

 

Josue O.  

Intel Customer Support Technician



DeividA_Intel
Moderator
477 Views

Hello pman62, 



Thanks for all the information provided. I will proceed to investigate this behavior further, as soon as I have any details I will let you know.


I do appreciate your comprehension.



Regards,  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
462 Views

Hello pman62, 


Based on your issue, I would like you to try the following:



1. Confirm that you have the latest BIOS, Windows, and game version installed on your computer.

2. Try to enable Legacy Game Compatibility Mode:

  • Power-up system and enter system BIOS setup.
  • Enable switch Legacy Game Compatibility Mode to ON (one-time only) in BIOS.
  • Save BIOS setup changes and exit.
  • Boot to OS.
  • Toggle Keyboard Scroll Lock key ON.
  • Launch affected game title.
  • Toggle Keyboard Scroll Lock key OFF after ending game title.



Regards,  

Deivid A.  

Intel Customer Support Technician  


JosueO_Intel
Moderator
443 Views

Hello pman62

 

Were you able to check the previous post?  

Let us know if you still need assistance.  



Regards,

 

Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
425 Views

Hello pman62

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards,

 

Josue O.  

Intel Customer Support Technician



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