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Driver & Support Assistant: repeated scan failures

DLE
Novice
889 Views

intel-support.png

After years of using this software successfully, I've had a week of scan failures. The feature has not worked at all.

 

My computer is a Lenovo ThinkPad P53 running Windows 11 Pro 22H2 (Build 22621.1555). I've tried the latest versions of Chrome and Edge, and still get the error. I wiped all the Chrome cookies and website data, and the Edge installation is clean. 

 

Thanks in advance for any insights.

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Carlos_L_Intel
Employee
857 Views

Hi @DLE


Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you.


Can you please try the following:



If the issue persists, help me with the following information:


  • Please download and install the Intel®️ System Support Utility (Intel®️ SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.


Best regards, 


Carlos L.  

Intel Customer Support Technician


DLE
Novice
852 Views

Thank you, Carlos. Your suggestion worked.

 

I looked on the site for this info, but did not find it anywhere. Your advice needs to be accessible some place and come up in site searches. Without the uninstaller, there's no way to address this problem. 

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Carlos_L_Intel
Employee
823 Views

Hi @DLE


 Thank you for the update. I am glad it is back up and running for you after that. I couldn't agree with you more, that is why we created this article:



 It has some more information and the link to the uninstaller, and it is accessible to everyone. For now, do you have any other questions, or would you like me to close this thread? 


Best regards,  


Carlos L.  

Intel Customer Support Technician.


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DLE
Novice
815 Views

Yes, thanks, close it out.

 

Regarding the link, I searched repeatedly on the site for something like that link, looked in Support and elswhere, and used the keywords, but that article never came up.

 

As someone with a background in UX, the access to that link could be better classified, especially if it were included on the app page. Just a suggestion.

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Carlos_L_Intel
Employee
788 Views

Hi @DLE,


 Thank you for your comments. I completely understand. For now, we will proceed to close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored. 


Best regards,  

Carlos L.  

Intel Customer Support Technician



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