Driver booster and intel high definition dsp error 28

[Jayxen]

So i have installed driver booster and i didn't know that driver software were not recommended. I update my driver and it uninstalled my sound driver and install and a new that is not working and in other device "intel tile and intel high definition dsp" appeared. Intel tile and a question mark besides and it says that it was working properly but it appeared when i used driver booster i didn't had it before. 

Now for intel high definition dsp it has a error logo besides it saying:

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

my sound is not working and its saying no output and input devices installed and my microphone is not working too. i fresh installed windows 11 i even installed windows 10 but no use. i factory reset my pc full reset but still no use.

My laptop is the HP ENVY x360 2-in-1 Laptop 15-ew0xxx 

the system type is x64-based PC

I hope i found some help its been 1 week since my sound is not working.

[Jayxen]

I got some new I forgot to say that when I installed driver booster 11 it replaced my original sound driver with "Cirrus Logic awesome speakers amps and when I tried to install another sound driver it just doesn't work it says it installed but when I restart my pc it's not here.

[JeanetteC_Intel]

Hello Jayxen,

Thank you for posting in Intel Communities.

We would like to know more about your system details to fully understand where the issue truly lies. Please help share the missing key information here:

1) Please confirm if this is the actual system device that you have. https://support.hp.com/us-en/drivers/hp-envy-x360-15.6-inch-2-in-1-laptop-pc-15-ew0000/model/2101086061?sku=7D0L7U8

2) Since you mentioned you already uninstalled and re-installed drivers, from which link have you installed the new drivers, and what driver version was installed yet giving you this error code: 28?

3) Are you not getting any sound from the built-in speakers? Have you tried if an external speaker would work?

4) Additionally, we highly appreciate you sharing your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (save it as a .txt file). Attach the log file as you reply to this thread.

You may check this reference link:

Error Code 28 in Device Manager

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Jayxen,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply

Best regards,

JeanetteC.

Intel Customer Support Technician

[Jayxen]

Hi,

Sorry for making you wait so long I had fixed my audio long ago I managed to find a solution by myself to fix 

[NormanS_Intel]

Hello Jayxen, 

Thank you for your response! I'm pleased to hear that everything is working well now. If you need any further assistance, please don't hesitate to reach out. I will be closing this inquiry, but feel free to submit a new question if you need additional help, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer