Driver corrupts after Windows Update

[JohnK1960]

After every Windows update, on reboot the computer goes to blue screen and asks for bit locker recovery key.  I input this, after which it tries to recover, but it doesn't, and asks for bit locker revery key again, undoes the install and then after reboot, it corrupts the Intel Iris Xe Graphics file under Display Adapters.  I have to delete this file and reinstall new file so it will allow my two external displays to work again.  I have a Lenover E14 Gen 2 laptop.  Any ideas?  This has been going on for almost 2 years so wondering if any critical updates are not being update.

[DuranJ_Intel]

Hi JohnK1960,

Thank you for reaching out regarding this matter. To better diagnose the issue, kindly provide the following:

1. Have you encountered an error message or yellow bang in your Device Manager? (Please share a screenshot if the error is available)
2. Have you tried using the Display Driver Uninstaller (DDU) in Safe Mode to fully remove the existing graphics driver before reinstalling or updating to the latest one?
3. What other troubleshooting steps have you tried to resolve the issue?
4. Please provide a complete system scan using the Intel® System Support Utility for Windows*. After completing the scan, save the results file and attach it to your response.

Thank you, and I look forward to your response.

Best Regards,

Duran J.

Intel Customer Support Technician

[DuranJ_Intel]

Hi JohnK1960,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Hoping to receive your response at your convenience.

Best Regards,

Duran J.

Intel Customer Support Technician