Driver update

[FabianPruitt]

I've bought a new desktop computer and installed Battlenet games app. I'm trying to play Call of Duty Modernwarfare 2 but it keeps freezing on the Cliffhanger episode due to my graphics card which is 3.2.0.101.8331. I've tried several times to update it from Intel but its still stuck on the same number as above. It wont update for some reason and I don't know why.

Any help here would be gratefully recieved.

Michael

(Fabianpruitt)

[JohnM_Intel]

To further assist you, I kindly request that you download and execute the Intel System Support Utility (SSU) in order to provide me with a complete system specification, which will enable me to assist you in reviewing your system information.

• Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

[FabianPruitt]

Hi JohnM

Thanks for getting back to me. I did the scan and this is the result.

[JohnM_Intel · Accepted solution]

Thank you for providing the SSU report.

Upon reviewing the report, I found that you are currently using an outdated driver version. Kindly follow the steps below:

1. Update the graphics driver using DDU.
2. Test the issue with each of the following driver versions:
   • Generic driver: Intel® Graphics Driver 32.0.101.8991
   • OEM driver: Please test the latest driver provided by your system manufacturer.

Once you have completed the testing and the issue is resolved, kindly click the “Accept this as solution” button.