DriverStoreExplorer reports error when deleting hdbusext.inf

[ber999]

Hello!

From the report list:

Deleting oem104.inf (hdbusext.inf_amd64_cccc7dac0e295f21) failed.

hdbusext.inf

Erweiterungen

Intel Corporation

27.20.100.7990

05.06.2020

29 KB

location

"C:\Users\xxxxxxxx\Downloads\gfx_win_101.2115\Graphics\HdBusExt.inf",

Thank you very much

Best regards

[DeancR_Intel]

Thank you for contacting Intel Customer Support regarding the DriverStoreExplorer error you're experiencing when trying to delete the hdbusext.inf file. I understand how frustrating driver management issues can be, especially when cleanup tools encounter errors during the process.

The error you're seeing with oem104.inf (hdbusext.inf_amd64_cccc7dac0e295f21) suggests there may be a permissions issue or the driver file is currently in use by the system. This Intel HD Bus Extension driver is part of the graphics driver package and sometimes requires special handling for removal.

To better assist you with resolving this issue, I need to understand your situation better.

When did you first encounter this error, and was DriverStoreExplorer working normally before?

Also, what prompted you to use DriverStoreExplorer, were you experiencing graphics issues or trying to perform a clean driver installation?

For comprehensive troubleshooting, could you please provide:

System Information: Intel System Support Utility (SSU) report, or if you're not comfortable with that, please share your system model (laptop/desktop brand), CPU model, and current GPU.

What Intel graphics driver version was working properly before this issue?

A screenshot of the exact error message you're seeing in DriverStoreExplorer

Given the technical nature of driver store management and the specific error you're encountering, I'd recommend a phone call where I can guide you through the resolution process in real-time. 

Best regards, 

Dean R. 

Intel Customer Support Technician