Error al iniciar Windows

[JoseFG]

Recientemente estoy recibiendo este error al iniciar W10:

Windows no puede encontrar el archivo: "C;\ProgramFiles\WindowsApps\AppUp\GraphisExperience_1.100.5487_x64__8j3e...\IGCCTray.exe"

Podríais ayudarme a solventar este error

Gracias

José F

[AlfredoS_Intel]

Hi JoseFG,

Thank you for posting in Intel Communities.

Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.

Receiving that error message during Windows startup can be confusing, especially if you have not encountered it before. We will work with you to resolve the error notification.

Please allow us to ask information, so we can provide you with effective recommendations:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. May we know when you did you start experiencing this problem? Was it after a driver update, Windows update, software removal or installation, etc.?

We will wait for your post.

Best Regards,

Alfred S

Intel® Customer Support Technician

[JoseFG]

Thank you for your quick response.
I no longer need a solution for this problem because the computer has failed definitively, unexpectedly it stopped recognizing the two disks the SSD and the HD. Nor can I send them the report they request The HP technician will come to repair it next week and I hope that after the repair and problem no longer exists.
Very grateful for your attention
Best regards.

Traducción realizada por Google translate.

[AlfredoS_Intel]

Hi Josefg,

Thank you for your update, albeit an unfortunate one.

We are sincerely sorry to learn that your PC has failed completely. We had hoped to assist you and resolve the initial problem you reported; however, given the recent developments, we hope that HP will find a lasting solution to your concern.

We appreciate your consideration in bringing this issue to our attention.

For this reason, we will be closing this thread. If you would like to provide an update or if you have further questions, please feel free to submit a new question, as this thread will no longer be monitored.

Thank you for contacting Intel®. Have a great year.

Best Regards,

Alfred S

Intel® Customer Support Technician

[JoseFG]

Thank you for trying to help me with this.
greetings.

[JoseFG]

Thanks for everything.

The HP equipment has already repaired my computer (they changed the motherboard) but it continues with the same error. I have downloaded the report that you indicated. How can I send it to you?

Greetings
José F.