Extremely bad Vulkan support

[Samuel_Mueller]

https://community.intel.com/t5/Graphics/X-Plane-11-Vulkan-Support/td-p/1457545

As we have established with the above mentioned post, Intel does not have any intel about making good vulkan drivers.

I have bought a ThinkPad X13 for 1.3K Euros.

I would expect a good company to make my CPU. That is most definitely not the case.

I use the XPlane 11 flight simulator, and i want a good experience. But no! If I use OpenGl, i have 3 FPS, and if I use vulkan every single display in the cockpit has some issue.

Intel is **bleep** at making good products. 12.8 Million USD of revenue, but no good products.

And to all of the same-brained support staff at intel, I need to put up these warning labels.

• I HAVE THE EXACT SAME PROBLEMS AS THE ABOVE MENTIONED POST
• THE BAD SUPPORT IS JUST ON THE INTEL SIDE, NOT THE DEVELOPER SIDE
• NO MODIFICATIONS TO THE GAME ARE RESPONSIBLE FOR THE PROBLEMS

Thank you for waking me up, and letting me realize how i should save money, not spend it.

[DhannielM_Intel]

Hello Samuel_Mueller,

Thank you for posting in the community, I have read the the entire thread, and on the thread that you have mentioned exist another thread that works fine on another user. Though on the second thread the user is using an Arc A770 and X-Plane 12. To further assess this please answer the following questions for me:

1. Can you tell me what driver version you currently in?
2. Are you playing X-Plane on beta version?
3. Also, have you try clean installation using Display Driver Uninstaller?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Samuel_Mueller]

1. 32.0.101.6078

2. No.

3. Yes.

[DhannielM_Intel]

Hello Samuel_Mueller,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Samuel_Mueller,

Thanks you for let me do further investigate on this one. I will keep you posted on and will reply back as soon as we got proper resolution on this one.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Samuel_Mueller,

Thank you for patiently waiting for my response, I just have some follow up request can you provide me a System Support Utility. This will aid me to fully identify and understand your system information. This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[NormanS_Intel]

Hello Samuel_Mueller,

I would like to provide additional information regarding this thread. The system requirements for X-Plane 11 are as follows:

• For the GPU, a minimum of 512MB of VRAM is required. Integrated iGPUs are not supported, as they share graphics with RAM.

While games may run under these conditions, the performance might not be as smooth as expected. To further investigate the issue, please upload the game logs and Windows event logs (system and applications) and attach them to this post.

Here are the steps to export system and application event logs:

1. Press the Windows Key.

2. Type 'Event Viewer' and select it.

3. Choose 'View Event Logs.'

4. Select the type of logs you need to export (system and applications).

5. Go to 'Action' and select 'Save All Events As...'

Rest assured, we are actively investigating this issue and will provide you with the necessary updates and resolution.

Best regards,

Norman S.

Intel Customer Support Engineer

[DhannielM_Intel]

Hello Samuel_Mueller,

Let me know if you have the chance to look at the information that I have provided on my previous reply. At your earliest convenience please provide the answer to me so we can further investigate and resolve the issue. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Samuel_Mueller,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician