I'm running an HP Probook 430 G3 (Intel HD 520 graphics) with Windows 10 and all the latest updates. I have tried multiple graphics drivers, including the new 220.127.116.1125 drivers but every time to try launch an application that uses Direct3D I get the below error:
Failed to initialize player
Failed to initialize Direct3D.
Make sure you have at least DirectX 9.0c installed, have drivers for your
graphics card and have not disabled 3D acceleration
in display settings.
I've tried uninstalling the device from Device Manager as well as using the Display Driver Uninstaller (DDU) application to remove previous versions of drivers.
Please can someone assist in terms of how I resolve this error.
When you say "an application" do you mean any application or a particular one?
In latter case name the application, otherwise https://www.microsoft.com/en-us/download/details.aspx?id=35 Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center
Stefan3D - I mean any application that requires Direct3D. Also already tried the DirectX Web Installer, which tells me "DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is necessary".
Any other ideas?
Save and upload a report.
I've gone through the log and the error that I'm getting is:
Fault bucket 129575369489, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0
Never heard of that event before.
Looks like it can happen with any GPU: