Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20752 Discussions

Failed updating

JohnyJohanssonSweden
1,924 Views

This update is spooking me again. It has been installed and now the "Intel Support Assistant" want to install it again.

Intel® Graphics – Windows* DCH Drivers

Description:
This download installs Intel® Graphics Driver 31.0.101.3430/31.0.101.2111 for Xe Dedicated, 6th-12th Gen Intel® Core™ Processor Graphics, and related Intel Atom®, Pentium®, and Celeron® processors. Driver version varies depending on the Intel Graphics in the system.
Version:
31.0.101.2111Release date:
September 27, 2022Size:
1230.23 MB

 

Failed up-date Intel on a Dell   Skärmbild 2022-10-19 115230.jpg

My Dell upgraded  W11 Skärmbild 2022-10-19 115430.jpg

 I don't get it. Do I have it or not? Anyone has a clue?

 

0 Kudos
8 Replies
JohnyJohanssonSweden
1,921 Views

Now I tried to "Hide the update" and the Assistant says everything's ok..

0 Kudos
n_scott_pearson
Super User
1,905 Views

What is happening here is that you are installing an update and, subsequently, Windows Update is overinstalling it with an older version. Intel seems to be having a lot of problems with the posting and cataloging of drivers at Microsoft. Sadly, all you can do about it, as you wait for them to sort it out, is to use the Windows Update Show-Hide utility to block the installation of the errant package in the Windows Update Catalog.

The write-up for this tool can be found here: https://social.technet.microsoft.com/wiki/contents/articles/53184.show-or-hide-updates-utility-fixing-automatic-installation-of-a-problematic-update-in-windows-10-version-1903.aspx.

For some reason, the link included in that article for downloading the tool is broken. Here is another article that provides a working download link: https://www.tenforums.com/tutorials/8280-hide-show-windows-updates-windows-10-a.html.

Hope this helps,

...S

 

0 Kudos
JohnyJohanssonSweden
1,860 Views

Thanks for prompt answer! Yes I did use the hiding of the update and since then it doesn't bother me any more. I will have a look at the link You offered and maybe test it. Otherwise the computer goes like the train.

🙂👍

 

 

0 Kudos
DeividA_Intel
Employee
1,817 Views

Hello JohnyJohanssonSweden,  

  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).


I would like to know if the issue with the driver's update persists or if it is solved. Please let me know.



Best regards, 

Deivid A.  

Intel Customer Support Technician


0 Kudos
DeividA_Intel
Employee
1,790 Views

Hello JohnyJohanssonSweden,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
JohnyJohanssonSweden
1,776 Views

Thanks for Your attention! I think the problem is solved. Someway I managed to hide the update and then it was solved.

Thank You!

JohnyJohanssonSweden
1,776 Views

Thanks for Your attention! I think the problem is solved. Someway I managed to hide the update and then it was solved.

Thank You!

DeividA_Intel
Employee
1,767 Views

 

Hello JohnyJohanssonSweden,


Thanks for your response. I am glad that you found a solution and after hiding the alert the tool is working. I will proceed to close this thread as you mentioned, however, you can open a new post if you need further support or if you face any issues with our products.


Regards,
Deivid A.
Intel Customer Support Technician

0 Kudos
Reply