Failure when Update Driver Graphic

[LesterCuadra]

Hello...

I have some issues when I update my graphic´s driver.

I have a Micro-Star International Co., Ltd. MS-7C75. And I´ve got a message from Intel that I have an update for my Graphic Card in my Motherboard (https://www.intel.la/content/www/xl/es/support/intel-driver-support-assistant.html)

Gráficos Intel® Arc™ e Iris® Xe - Windows*

Descargar

Descripción:
Esta descarga instala Intel® Graphics Driver 31.0.101.5333 (certificado por WHQL) para gráficos Intel® Arc™ serie A, gráficos Intel® Iris® Xe y procesadores Intel® Core™ Ultra con gráficos Intel® Arc™.

Versión:
31.0.101.5333Fecha de revisión:
26 de febrero de 2024Tamaño:
681.18 MB

But, When I procede to install update, my display doesn´t turn on again.... So, I have to RESTORE my PC and the continue with the old driver.

What can I do?

Regards

Lester Cuadra

[ACarmona_Intel]

Hello LesterCuadra,

Thank you for posting in our communities.

We wanted to inform you that you don't need to update your graphics driver if you're not experiencing a graphics-related problem with your computer.

Reasons for updating your graphics driver:

• To resolve graphics-related problems. Examples: visual corruption when playing a new game; Windows gives a graphics driver error.
• Your computer manufacturer recommends a graphics update.

We have checked the photo that you have shared; please check the link below and see if it will resolve our issue:

• Graphics Driver Installation Error: "Your system has a driver that is locked to manufacturer specification."

By the way, if the issue persists, please share with us another screenshot of the issue, but this time please change your system language to English so we can better understand our issue.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello LesterCuadra,

We are checking in with you on the driver issue that we have to see if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any. 

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  LesterCuadra,

We are checking in with you on the driver issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello LesterCuadra,

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician