Fan Tuning (ARC B580) Problem

[MrCell]

Problem:
Fan curves not working: | Off | Basic | Advanced |
Temps: GPU 25c / MEM 26c
Curve: <49c 0% | >49c 30%

The problem:
OFF: Fan jumps from 0rpm to 170rpm - 700rpm Constantly and the card is only 25c.
Basic: 25c 0rpm - 700rpm
Advanced: Temp 25c Manual fan curve. Under <55c 0% >55-60c 30%(RPM Still Jumps around).
Advanced: Temp 25c Manual fan curve. Under <89c 0% >89-100c 30%(RPM Still Jumps around).
Advanced: Temp 25c Manual fan curve. 30% all the way is 1190RPM. Quite high RPM for 30%.

1. Card: Sparkle Arc B580 Titan OC Firmware (23.0.1051) (ReBar)

2. DDU / Revo has been used.

3. Everything is Updated (Windows,Drivers,Etc) - (32.0.101.6647)

I know it's still in BETA. But I hope you will look into it.

[JohnM_Intel]

Hello MrCell,

Thank you for bringing this concern to the community's attention. To assist in investigating this issue further, please reset your graphics card to its default settings and provide a screenshot showing the behavior of the B580. Additionally, I would like to request an SSU (System Support Utility) result. However, please do not post it here; I will send you an email to request it. Lastly, could you provide the make and model of your power supply?

Regards,

John Sergio M.

Intel Customer Support Technician

[MrCell]

PSU: Be Quiet! pure power 12 m 750w (Bought April 2024)

After turning Tuning (BETA) off and a Reset the FAN works, It starts when the GPU reaches 50c.
Tuning (BETA) work in progress. 🙂

SSU: Not received an email request yet. SPAM also checked.

[JohnM_Intel]

Hello MrCell,

Thank you for sending the PSU. Please check your email, as I have resent my previous message. If you encounter any issues with the fan tuning, feel free to let me know, and I will investigate further.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello MrCell,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Regards,

John Sergio M.

Intel Customer Support Technician

[MrCell]

Haven't touched since I made the post, waiting for the new driver update before I'll try again.

Thanks a lot John.

[JohnM_Intel]

Hello MrCell,

Thank you for the update. Since there hasn't been any further action since our last discussion, it seems the issue is now resolved. Would you like me to close this thread? Please let me know if you agree.

Regards,

John Sergio M.

Intel Customer Support Technician

[MrCell]

Shouldn't we wait a little longer before closing this thread?

Will try the new version now:_ 32.0.101.6651

[JohnM_Intel]

Hello MrCell,

I have a few clarifications regarding this concern. You previously mentioned that it was working, could you confirm if the 6647 drivers helped resolve all issues with fan tuning? Also, how does the latest 6651 driver compare in terms of functionality? Is it performing well compared to the previous version?

Additionally, I apologize for asking about closing the thread. I only inquired because I assumed everything was working properly.

Regards,

John Sergio M.

Intel Customer Support Technician

[MrCell]

6651 Sadly same thing. Fan jumps around even when i force Zero RPM all the way to 90c.

Just found this https://community.intel.com/t5/Intel-ARC-Graphics/sparkle-Intel-Arc-A310-fan-control-not-improved-in-5379-and-5382/td-p/1585389

I wonder if Sparkle will make a new bios for this card.

[JohnM_Intel]

Hello MrCell,

Thank you for the clarification regarding this concern. This information will help us investigate the issue further.

For now, please allow me some extra time to look into this. Once I have an update, I’ll get back to you.

I appreciate your patience.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello MrCell,

We have identified an issue with fan tuning and are actively working on a fix. Once the solution is ready, I will provide an update.

Regards,

John Sergio M.

Intel Customer Support Technician

[MrCell]

That sounds great. 🙂

[JohnM_Intel]

Hello MrCell,

I want to set clear expectations by stating that the ideal solution is for each GPU vendor to align their fan table and minimum PWM settings to ensure they do not target values lower than the designated Min PWM. In the meantime, to prevent this issue, please set the fan curve to 30% or higher in the fan control settings within Intel Graphics Software.

Additionally, I have sent you a personal email as I have created a case ticket for this thread.

Regards,

John Sergio M.

Intel Customer Support Technician

[MrCell]

Have now set the fan curve too 30% all the way.

High RPM and jumps a lot.

[MrCell]

Do the other brands have the same problem? Or is it just a Sparkle thing.

Intel

Asrock

Acer

[Menniti15]

I'm having the same problem with Maxsun milestone model!

[MrCell]

Interesting.

So it can be a driver issue that will be fixed or Maxsun and Sparkle are using the same fan controller chip.

Lets hope for the best.

[JohnM_Intel]

Dear MrCell,

As mentioned, there is an ongoing fix for this issue. However, while it is not yet resolved, we can guide you through steps to isolate the issue.

Please check your inbox and spam folder for my email so we can continue this process via email. Let me know if you need further assistance.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello MrCell,

Intel has already shared the necessary technical specifications with the GPU vendors, empowering them to make the required adjustments. Now, it's the responsibility of the GPU vendors to ensure their fan tables and minimum PWM settings are properly aligned, avoiding any configurations below the established minimum PWM. For the best support and guidance, customers are encouraged to contact their GPU vendor directly.

Regards,

John Sergio M.

Intel Customer Support Technician