Whenever the Intel Graphics Driver (version 32.0.101.8132) is installed, the laptop's internal display goes completely black upon reboot (though external displays via HDMI work fine).
Rollback or using Microsoft Basic Display Adapter fixes the display output. Please look into this panel display/refresh rate bug for future driver updates.
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Hi ManucharDvali1,
Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:
- When did the issue first start? Did it begin after a specific graphics driver update, Windows update, or recent software installation?
- What troubleshooting steps have you already tried? Please provide any steps you have performed so far so we can avoid repeating them.
- Is Resizable BAR enabled on your system?
- You mentioned that the laptop's internal display goes completely black after rebooting when Intel Graphics Driver version 32.0.101.8132 is installed. Have you tested other graphics driver versions? If so, do those versions work normally without causing the black screen issue?
- The latest Intel graphics driver currently available is version 32.0.101.8864. Have you tried installing this version to check if the issue still occurs?
- Have you tested the latest graphics driver provided by your laptop manufacturer (Lenovo)? OEM graphics drivers are customized and validated specifically for your device and may provide better compatibility than the generic Intel driver. You can find Lenovo's latest drivers here: Lenovo Drivers & Software.
- Have you performed a clean graphics driver installation using Display Driver Uninstaller (DDU)? DDU can completely remove existing graphics driver files and residual components before installing a fresh driver version.
Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information, additionally kindly uncheck the networking field to avoid exposing your network information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.
If you have any questions, please let us know. Thank you.
Best regards,
Louie Jay J.
Intel Customer Support Technician
Hi ManucharDvali1,
I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.
If you have any questions, please let us know. Thank you.
Best regards,
Louie Jay J.
Intel Customer Support Technician
Hi ManucharDvali1,
Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
If you have any questions, please let us know. Thank you.
Best regards,
Louie Jay J.
Intel Customer Support Technician
