Fortnite causes full system freeze on Intel Iris Xe after recent Fortnite update

[JihadNabelsi]

Hello Intel Support Team,

I am experiencing a critical issue with Fortnite on my system using Intel Iris Xe Graphics.

System details:

• CPU: Intel Core i7-1165G7 (11th Gen)

• GPU: Intel Iris Xe Graphics (integrated)

• OS: Windows 11 64-bit

• RAM: 16GB

• Driver versions tested: multiple versions including older stable drivers (30.x and 31.x)

Issue description:
After the most recent Fortnite update, the game consistently causes a complete system freeze shortly after launch or when entering a match. The screen freezes entirely, no keyboard or mouse input works, and the system requires a hard shutdown via the power button.

Important notes:

• The issue started only after a recent Fortnite update.

• Fortnite worked previously on the same hardware.

• Rolling back to multiple older Intel graphics drivers did not resolve the issue.

• DirectX 11, Performance Mode, low settings, and manual configuration changes were all tested.

• Other games and applications work normally; the issue appears specific to Fortnite with Intel Iris Xe.

Epic Games support confirmed that the issue is not on their side and advised contacting Intel.

This appears to be a compatibility issue between recent Fortnite updates (Unreal Engine / DX / Anti-Cheat changes) and Intel Iris Xe graphics drivers.

Thank you for your support.

Best regards,
Jihad Nabelsi

[JeanetteC_Intel]

Hello JihadNabelsi,

Thank you for posting in Intel Communities.

I can see you're encountering critical system freezes when running Fortnite on your Intel Iris Xe Graphics setup. To help me better analyze this issue and provide you with the most effective solution, could you please share the following additional information:

1) Please specify your current graphics driver version and list all driver versions you've previously tested.

2) Which platform did you use to install the game? (Steam, Epic Games Store, etc.)

3) Can you identify the specific Fortnite version/build number when this issue first appeared?

4) Please generate and share an Intel SSU log file from your system.

5) Describe the exact steps to replicate this issue (this is crucial for our investigation).

6) Please provide screenshots of your in-game graphics configuration.

• For example: Quality preset level, display resolution, ray-tracing status, etc.

7) Please capture and submit CapFrameX performance data (.json files) while reproducing the issue.

• We recommend capturing data at least 3 times to establish a reliable performance baseline.

😎 Please extract Windows Event Viewer logs corresponding to the crash timestamps.

Looking forward wot your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello JihadNabelsi,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello JihadNabelsi,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician